Mechanical Field Technician III

Dover Corporation; Denver City (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Dover Precision Components, part of Dover Corporation, is seeking Field Technical Service professionals to provide on-site technical support for installations, maintenance, upgrades, and repairs.

The role focuses on serving as the primary customer contact for technical issues, diagnosing problems, instructing customers on operation, and documenting service logs. Travel to client sites is expected as needed.

Responsibilities

• Serves as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction.
• Diagnoses, troubleshoots, and resolves technical/service issues.
• Instructs clients on the proper usage and operation of equipment.
• Documents and maintains clients’ service logs.
• Prepares reports for product failure analysis and serviceability issues and escalates to relevant engineering teams.

Job description

DOVER PRECISION COMPONENTS:

Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

WE DELIVER CUSTOMER SUCCESS

Dover PrecisionComponents delivers products and services that enhance performance, improve safety, reduce carbon emissions,and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.

We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC

Field Technical Service (Non-Engineering) provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnosing, troubleshooting, and resolving technical/service issues. Instructing clients on the proper usage and operation of equipment. Documenting and maintaining clients’ service logs. Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails. A Support 3 requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.

Responsibilities typically include:

• Works under limited supervision for routine situations..
• Provides assistance and training to lower level employees..
• Problems typically are not routine and require analysis to understand.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.