Senior Mechanical Field Technician – On-Site Expert

Dover-Corporation; Denver City (TX); On-site; USD 52,000 - 86,000; Full time

Job summary

Dover Precision Components is seeking a Field Technical Service professional to provide on-site technical support, installations, upgrades, and repairs for customers in energy and industrial markets. You will engage directly with clients to ensure performance and reliability of equipment.

The role emphasizes diagnosing and resolving technical/service issues, instructing clients on proper usage, documenting service activities, and coordinating with engineering teams to ensure product and service

Qualifications

• Broad knowledge of operational procedures and tools.
• Ability to diagnose and resolve technical issues in field settings.

Responsibilities

• Serves as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction.
• Diagnoses, troubleshoots, and resolves technical/service issues.
• Instructs clients on the proper usage and operation of equipment.
• Documents and maintains clients’ service logs.
• Prepares reports for product failure analysis and serviceability issues and escalates to relevant engineering teams.

Job description

Dover Precision Components is seeking a Field Technical Service professional to provide on-site technical support, installations, upgrades, and repairs for customers in energy and industrial markets. You will engage directly with clients to ensure performance and reliability of equipment.

The role emphasizes diagnosing and resolving technical/service issues, instructing clients on proper usage, documenting service activities, and coordinating with engineering teams to ensure product and service