Field Service Support Lead

Inpro/Seal LLC; Rosenberg (TX); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) savings plan

Medical, dental, and vision insurance

Wellness programs

Paid time off

Job summary

Inpro/Seal LLC in Rosenberg, TX, is looking for a Field Service Support Lead. This role requires extensive experience in technical support for automation systems, providing crucial customer service and support for control panels. As a senior technical resource, you will provide advanced troubleshooting and lead communication between cross-functional teams.

The position emphasizes mentoring, technical guidance, and managing complex issues. Candidates should have a strong educational background in engineering or related fields with at least 15 years of relevant experience. The work is hybrid, providing flexibility for the ideal candidate.

Qualifications

• Minimum 15 years of experience in field service or technical support.
• Strong understanding of industrial control systems.
• Ability to interpret electrical schematics and technical documentation.

Responsibilities

• Provide advanced technical support for control panels and automation technologies.
• Serve as the technical escalation resource for complex issues.
• Assist with coordination of field service schedules and requests.

Skills

Technical troubleshooting

Customer support

Problem-solving

Root-cause analysis

Technical guidance

Education

Associate or bachelor's degree in engineering or related field

Tools

PLCs

HMI systems

Job description

Dover Precision Components (DPC), a Dover Company, is hiring a Field Service Support Lead for our FW Murphy Production Controls business located in Rosenberg, TX. We manufacture and deliver a wide range of instrumentation and control solutions for the Oil & Gas Production and Natural Gas Compression markets. Our products improve the protection, performance, and reliability of the natural gas supply chain while protecting the environment and helping producers stay compliant with stringent emission regulations.

Based in Downers Grove, IL, Dover Corporation (NYSE: DOV) is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.

Summary

The Field Service Support Lead serves as a senior technical resource and subject matter expert for billable field service and technical support activities related to FW Murphy control panels, automation systems, and engineered solutions. This role provides advanced troubleshooting, customer support, commissioning assistance, and coordination support for field service operations.

This position acts as a key liaison between customers, Engineering, Sales, Operations, and Technical Support teams to ensure timely issue resolution and high-quality customer service. In addition to serving as a technical escalation resource, the role assists with service coordination activities, supports field personnel, and contributes to process improvement and operational efficiency initiatives. This role requires a highly experienced professional capable of independently managing complex technical issues, supporting critical customer needs, and providing leadership through technical expertise, mentorship, and cross‑functional collaboration.

This position provides opportunities for progressive leadership development through mentoring responsibilities, cross‑functional collaboration, and increasing involvement in service operations support activities.

Responsibilities

• Provide advanced technical support for control panels, PLCs, HMIs, instrumentation, electrical systems, and automation technologies.
• Serve as the technical escalation resource for complex customer and field support issues.
• Support customer startup, commissioning, diagnostics, troubleshooting, and field issue resolution activities both remotely and on-site.
• Provide day‑to‑day support and technical guidance to Field Service Engineers and technical support personnel.
• Assist with coordination of field service schedules, customer support requests, and service activities.
• Support customer communication related to technical issues, support requests, and service activities.
• Partner with Engineering, Sales, Operations, and Technical Support teams to support issue resolution and service execution activities.
• Assist in reviewing service documentation, expense reporting, and project records for completeness and accuracy.
• Support service execution activities by coordinating with internal teams as needed to ensure timely customer support and project completion.
• Help maintain accurate records related to service activities, technical support cases, and project completion.
• Assist in resolving escalated customer concerns related to equipment issues and service support levels.
• Mentor and provide technical guidance to Field Service Technicians and Support Engineers.
• Support knowledge transfer initiatives, technical training, and development of service documentation and best practices.
• Contribute to continuous improvement initiatives related to service operations, documentation, communication, and customer support processes.
• Build and maintain strong customer relationships through professional communication and technical expertise.
• Ensure compliance with company safety policies, procedures, and customer site requirements.
• Travel to customer sites as needed for startup support, troubleshooting, commissioning, and customer support activities.

Qualifications

• Associate or bachelor's degree in engineering, Electronics, Industrial Technology, Automation, or related technical field preferred.
• Minimum of 15 years of experience in field service, technical support, controls engineering, automation systems, or related industrial environments.
• Demonstrated ability to independently manage complex technical troubleshooting and customer support situations.
• Strong understanding of industrial control systems, PLCs, HMIs, instrumentation, electrical systems, and automation technologies.
• Experience supporting industrial control panels, engine/compressor applications, or related automation systems preferred.
• Ability to troubleshoot complex technical and system related issues in both field and remote support environments.
• Ability to read and interpret electrical schematics, wiring diagrams, panel layouts, and technical documentation.
• Strong root‑cause analysis, troubleshooting, problem‑solving, and decision‑making skills.
• Strong organizational and coordination skills with the ability to manage multiple priorities and support field service activities in a fast‑paced environment.
• Strong communication and customer service skills with the ability to professionally support challenging customer situations.
• Experience mentoring or providing guidance to technical team members preferred.
• Experience supporting field service operations, customer support activities, or technical service coordination preferred.
• Familiarity with service documentation, expense reporting, and operational support processes preferred.
• Exposure to operational leadership, workload coordination, or service coordination activities preferred.
• Willingness and ability to travel up to 35%.
• Ability to support occasional after‑hours customer or operational needs as required.

Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account; health care and dependent care flexible spending accounts; company‑paid short‑term and long‑term disability; company‑paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company‑paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

Work Arrangement: Hybrid

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be in:

Sub‑Division: FW Murphy - E6069

Job Requisition ID: 66585

Job Function: