Senior Marketplace Growth Lead - Buyer Demand Strategy

Collectors Universe, Inc.; California; Hybrid; USD 140,000 - 185,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Educational assistance

Job summary

Collectors Universe, Inc. is seeking a Senior Manager, Marketplace Demand to lead the buyer-facing side of our PSA Exchange sales and account management. You’ll own strategy, drive growth with top accounts, and manage a team of account managers from our Santa Ana, CA or Jersey City, NJ offices, with remote or hybrid options.

Travel up to 15% is required. You will develop joint business plans, coach staff, and coordinate campaigns to increase buyer engagement and retention while surfacing

Qualifications

• Deep experience and familiarity with trading cards and the collectibles buyer community.
• Proven ability to lead and develop a team of account managers or sales professionals.
• Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes.
• Excellent communication, organization, and problem-solving skills.
• Proficient with Google Sheets / Microsoft Excel and comfortable working with performance data.
• 9+ years of experience in account management, sales, or client success, including 2+ years leading a team (preferably in eCommerce, marketplaces, or collectibles).

Responsibilities

• Lead the team that serves as the primary point of contact for PSA Exchange buyers, developing tailored strategies to grow their businesses and solve their problems
• Own the demand-side sales and account management function, with a primary focus on acquiring new buyers, growing existing accounts, and reactivating lapsed accounts
• Work closely with top accounts on joint business plans and yearly goals
• Set team goals, coach and develop account managers, and hold the team accountable to measurable buying and retention outcomes
• Monitor buying performance and metrics to identify opportunities for optimization and growth
• Represent buyer needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability
• Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange

Skills

Trading cards knowledge

Team leadership

Relationship management

Communication

Data analysis

Google Sheets

Microsoft Excel

Tools

Google Sheets

Microsoft Excel

Job description

Collectors Universe, Inc. is seeking a Senior Manager, Marketplace Demand to lead the buyer-facing side of our PSA Exchange sales and account management. You’ll own strategy, drive growth with top accounts, and manage a team of account managers from our Santa Ana, CA or Jersey City, NJ offices, with remote or hybrid options.

Travel up to 15% is required. You will develop joint business plans, coach staff, and coordinate campaigns to increase buyer engagement and retention while surfacing