Senior Manager, Marketplace Demand

Collectors Universe, Inc.; California; Hybride; USD 140 000 - 185 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Educational assistance

Résumé du poste

Collectors Universe, Inc. is seeking a Senior Manager, Marketplace Demand to lead the buyer-facing side of our PSA Exchange sales and account management. You’ll own strategy, drive growth with top accounts, and manage a team of account managers from our Santa Ana, CA or Jersey City, NJ offices, with remote or hybrid options.

Travel up to 15% is required. You will develop joint business plans, coach staff, and coordinate campaigns to increase buyer engagement and retention while surfacing

Qualifications

• Deep experience and familiarity with trading cards and the collectibles buyer community.
• Proven ability to lead and develop a team of account managers or sales professionals.
• Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes.
• Excellent communication, organization, and problem-solving skills.
• Proficient with Google Sheets / Microsoft Excel and comfortable working with performance data.
• 9+ years of experience in account management, sales, or client success, including 2+ years leading a team (preferably in eCommerce, marketplaces, or collectibles).

Responsabilités

• Lead the team that serves as the primary point of contact for PSA Exchange buyers, developing tailored strategies to grow their businesses and solve their problems
• Own the demand-side sales and account management function, with a primary focus on acquiring new buyers, growing existing accounts, and reactivating lapsed accounts
• Work closely with top accounts on joint business plans and yearly goals
• Set team goals, coach and develop account managers, and hold the team accountable to measurable buying and retention outcomes
• Monitor buying performance and metrics to identify opportunities for optimization and growth
• Represent buyer needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability
• Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange

Connaissances

Trading cards knowledge

Team leadership

Relationship management

Communication

Data analysis

Google Sheets

Microsoft Excel

Outils

Google Sheets

Microsoft Excel

Description du poste

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for a Senior Manager, Marketplace Demand to lead the buyer-facing side of our sales and account management function. You’ll own the strategy and the team responsible for growth and management of the PSA Exchange buyer ecosystem. This role blends team leadership, relationship management, and strategic growth planning within one of the fastest-growing parts of the Collectors ecosystem. You’ll report to the Director, Marketplace Growth and work from our Santa Ana, CA or Jersey City, NJ offices. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. Travel of up to 15% is required for this role.

What You’ll Do:

• Lead the team that serves as the primary point of contact for PSA Exchange buyers, developing tailored strategies to grow their businesses and solve their problems
• Own the demand-side sales and account management function, with a primary focus on acquiring new buyers, growing existing accounts, and reactivating lapsed accounts
• Work closely with top accounts on joint business plans and yearly goals
• Set team goals, coach and develop account managers, and hold the team accountable to measurable buying and retention outcomes
• Monitor buying performance and metrics to identify opportunities for optimization and growth
• Represent buyer needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability
• Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange

Who You Are:

• Deep experience and familiarity with trading cards and the collectibles buyer community
• Proven ability to lead and develop a team of account managers or sales professionals
• Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes
• Excellent communication, organization, and problem-solving skills
• Proficient with Google Sheets / Microsoft Excel and comfortable working with performance data
• 9+ years of experience in account management, sales, or client success, including 2+ years leading a team (preferably in eCommerce, marketplaces, or collectibles)

Salary Range: The salary range for this position is $140,000-$185,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

Candidates must be authorized to work in the United States.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.