Senior Marketplace Account Manager

3Search; United States; Remote; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Flexible working environment

Zusammenfassung

3Search is seeking an experienced Senior Marketplace Account Manager to lead a portfolio of its largest and most strategically important clients from a remote setting in the United States. The role combines client ownership, team development, operational excellence and business growth.

You will oversee two account teams responsible for 10-14 brands, driving senior client relationships and shaping scalable processes, playbooks and future service offerings.

Qualifikationen

• Experience leading account managers and client services teams.
• Excellent client-facing and stakeholder management.
• Experience with international marketplace expansion.

Aufgaben

• Lead a portfolio of the company’s largest and most strategically important marketplace accounts.
• Own senior stakeholder relationships across key client accounts.
• Develop long-term marketplace growth strategies across Amazon, Walmart, Target Plus and other channels.
• Act as the senior escalation point for complex commercial, operational and platform challenges.
• Support the development and evolution of the wider marketplace operations function.
• Work closely with leadership on strategic growth initiatives and new business opportunities.

Kenntnisse

Seller Central

Vendor Central

Account leadership

Strategic thinking

Analytical skills

Jobbeschreibung

• Location & Working Model: Remote
• Key Role Feature: Lead the agency's largest and most strategically important marketplace accounts whilst shaping the future of the account management function

Our client is a leading marketplace growth partner, helping brands navigate and scale across Amazon, Walmart, Target Plus and emerging commerce channels. Working with consumer brands across FMCG, beauty, skincare, apparel and lifestyle categories, the business has built a reputation for operating marketplace channels rather than simply advising on them.

Due to continued growth, they are looking to appoint an experienced Senior Marketplace Account Manager to lead a portfolio of their largest and most strategically important clients. This is a leadership position combining client ownership, team development, operational excellence and business growth.

The successful Senior Marketplace Account Manager will oversee two account teams responsible for 10-14 brands (between the teams), managing senior client relationships whilst helping build the processes, frameworks and standards that allow the wider business to scale successfully.

The Senior Marketplace Account Manager will:

• Lead a portfolio of the company's largest and most strategically important marketplace accounts
• Own senior stakeholder relationships across key client accounts
• Develop long-term marketplace growth strategies across Amazon, Walmart, Target Plus and other channels
• Act as the senior escalation point for complex commercial, operational and platform challenges
• Support the development and evolution of the wider marketplace operations function
• Work closely with leadership on strategic growth initiatives and new business opportunities

Client Leadership & Commercial Strategy

The Senior Marketplace Account Manager will:

• Build strategic roadmaps across a portfolio of high-value marketplace clients
• Lead conversations with founders, CMOs, VPs and senior decision-makers
• Identify growth opportunities and marketplace expansion initiatives
• Drive account retention, client satisfaction and long-term partnership growth
• Support contract renewals, commercial negotiations and scope discussions
• Help shape future service offerings through insights gathered across the client portfolio

Team Management & Development

The role requires:

• Leadership of account managers and marketplace analysts
• Coaching teams on strategy, prioritisation and client management
• Running regular account reviews and performance discussions
• Supporting onboarding, training and professional development programmes
• Establishing quality benchmarks and operating standards across the wider team
• Building processes that improve efficiency and scalability

Operational Excellence & Marketplace Growth

The Senior Marketplace Account Manager will:

• Develop reporting frameworks, account audit methodologies and operational playbooks
• Standardise client delivery processes across the account management function
• Identify opportunities to improve profitability and operational efficiency
• Evaluate marketplace tools, technologies and emerging platform opportunities
• Support international expansion strategies across Amazon EU and other global marketplaces
• Partner with advertising, creative and operations teams to deliver integrated growth plans

Business Development & Agency Growth

The role requires:

• Supporting new business opportunities and marketplace audits
• Conducting commercial assessments and marketplace diagnostics
• Building compelling recommendations and growth plans for prospective clients
• Contributing to proposal development and pitch processes
• Helping scope marketplace engagements and delivery requirements
• Supporting leadership teams with strategic business development initiatives

Platform Expertise & Marketplace Operations

The Senior Marketplace Account Manager will:

• Act as a subject matter expert across Seller Central and Vendor Central
• Resolve complex marketplace issues and escalations
• Advise teams on category management, catalogue optimisation and platform best practices
• Maintain knowledge of emerging platform developments and marketplace opportunities
• Support teams through operational, compliance and marketplace challenges
• Drive continuous improvement across account performance

The successful Senior Marketplace Account Manager will demonstrate:

• Great experience within Amazon, ecommerce, marketplace or digital commerce environments
• Expert-level Seller Central and Vendor Central knowledge
• Experience leading account managers, analysts or client services teams
• Strong strategic, commercial and analytical capabilities
• Experience developing operational processes, playbooks or delivery frameworks
• Excellent client-facing and stakeholder management skills
• Strong business development and commercial acumen
• Experience operating across Amazon and additional marketplace channels

Preferred Experience

The role would particularly suit someone with experience in:

• Amazon, Walmart Marketplace and Target Plus
• Agency, consultancy or outsourced marketplace management environments
• International marketplace expansion
• Ecommerce analytics, reporting and modelling
• Marketplace operations at scale
• Consumer goods, beauty, skincare, apparel or lifestyle categories
• AI, automation and marketplace technology solutions

The Senior Marketplace Account Manager will benefit from:

• Ownership of some of the agency's largest and most strategic accounts
• Significant exposure to founders, CMOs and senior client stakeholders
• Opportunity to influence the future structure and success of the account management function
• Leadership responsibility across multiple account teams
• Exposure to major consumer brands across multiple categories
• Collaborative and entrepreneurial culture
• Clear career progression opportunities
• Opportunity to shape operational excellence and agency growth
• Flexible working environment

This opportunity would suit an experienced Senior Marketplace Account Manager, Group Account Manager, Associate Director of Marketplace Operations, Senior Amazon Account Manager or Marketplace Leader looking to combine strategic client leadership with team development and operational excellence. The successful Senior Marketplace Account Manager will play a pivotal role in driving client success, developing high-performing teams and shaping the future growth of the organisation.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.