Field Technical Senior Specialist

American Honda Motor Company, Inc.; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid overtime

Regional bonus

Medical, Dental, Vision, Rx

Job summary

American Honda Motor Company, Inc. seeks a Marine Technical Services professional to deliver technical support, education, and issue resolution to marine dealers, traveling to sites to enhance dealer service performance and customer satisfaction.

Responsibilities include providing product information, conducting trainings, resolving complex issues, and supporting Honda Marine policies across all service departments. Strong communication and leadership skills are essential for success.

Qualifications

• Three years of technical experience and two years of management experience in marine retail/wholesale.
• Educational background in business or industrial field preferred.
• Marine technical training is desirable.

Responsibilities

• Provide customer support for dealers and retail customers.
• Provide field technical product information to dealers.
• Provide technical training information and motivation to staff and dealers.
• Complete special projects as assigned by management.
• Support Techline call duties on a scheduled basis.

Skills

Marine industry knowledge

Marine engines

Drive lines

Marine rigging

Diagnostics

Repair

Communication skills

Negotiation skills

Measuring equipment

Computer skills

Education

College education in business/industrial field

Marine technical training

Tools

MS Office

Job description

What Makes a Honda, Is Who Makes a Honda

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

Deliver technical service support, education, and problem resolution directly to marine dealers to positively impact retail customer satisfaction. Travel to marine dealers to serve as a guide to enhance dealer service efforts. Visit new marine dealers to build understanding of Honda Marine operations in all product support phases and clarify dealer responsibilities to Honda Marine and the mutual customer. Educate dealership personnel in all service-related departments on Honda Marine policies, procedures, general operations, and product technical items. Support Marine Techline activities on a scheduled basis. Retrieve marketplace information about Honda product performance to help improve future products. Serve as the primary liaison between Honda Marine and dealers to resolve customer relations issues in a timely manner and ensure customer satisfaction.

Key Accountabilities

• Provide customer support for dealers and retail customers
• Provide field technical product information
• Provide technical training information and motivation
• Complete special projects as assigned
• Support Techline call duties on a scheduled basis

Qualifications, Experience, And Skills

Minimum Educational Qualifications

• College education in business or an industrial field preferred, or equivalent experience in a related technical field
• Vocational or marine technical training education is desirable

Minimum Experience

• Three years of technical experience and at least two years of management experience at the retail or wholesale level in the marine or related industry, including service management, field service representative, or technical training experience

Other Job-specific Skills

• Good working knowledge of the marine industry and marine industry products
• Excellent technical understanding of marine internal combustion engines, marine drive lines, marine rigging, diagnosis, and repair
• Strong ability to work with people and resolve complex issues
• Strong interpersonal communication skills with internal and external personnel at any level
• Strong negotiation and motivation skills
• Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment
• Working knowledge of PC/computer systems and common Microsoft Office applications for reporting and presentations

What differentiates Honda and make us an employer of choice?

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.