Marine Field Technical Senior Specialist

Confidential; Alpharetta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Medical, Dental, Vision benefits

Paid time off

Job summary

Honda Marine is seeking a skilled field service professional to deliver technical service support, education, and problem resolution to marine dealers, aiming to enhance dealer service efforts and customer satisfaction.

The role involves traveling to dealers, educating personnel, and serving as the liaison between Honda Marine and customers, ensuring timely issue resolution and mutual understanding of policies and procedures.

Qualifications

• College education in business or industrial field preferred, or equivalently experience in a related technical field.
• Three years of technical experience and at least two years of management experience at the retail or wholesale level in the marine or related industry, including service management, field service representative, or technical training experience.
• Strong knowledge of marine engines, drive lines, rigging, diagnosis and repair; excellent people skills and the ability to resolve complex issues.

Responsibilities

• Provide customer support for dealers and retail customers.
• Provide field technical product information and training to dealers.
• Handle Techline duties on a scheduled basis.
• Visit new marine dealers to educate on Honda Marine operations.
• Resolve customer relations issues to ensure satisfaction.

Skills

Marine industry knowledge

Engine diagnosis experience

Interpersonal communication

Negotiation skills

Training and mentoring

Education

College education in business or industrial field

Marine technical training

Tools

Microsoft Office

PC/Computer systems

Job description

What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one.

We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

Deliver technical service support, education, and problem resolution directly to marine dealers to positively impact retail customer satisfaction. Travel to marine dealers to serve as a guide to enhance dealer service efforts. Visit new marine dealers to build understanding of Honda Marine operations in all product support phases and clarify dealer responsibilities to Honda Marine and the mutual customer. Educate dealership personnel in all service-related departments on Honda Marine policies, procedures, general operations, and product technical items. Support Marine Techline activities on a scheduled basis. Retrieve marketplace information about Honda product performance to help improve future products. Serve as the primary liaison between Honda Marine and dealers to resolve customer relations issues in a timely manner and ensure customer satisfaction .

Key Accountabilities

• Provide customer support for dealers and retail customers
• Provide field technical product information
• Provide technical training information and motivation
• Complete special projects as assigned
• Support Techline call duties on a scheduled basis

Qualifications, Experience, and Skills

MINIMUM EDUCATIONAL QUALIFICATIONS

• College education in business or an industrial field preferred, or equivalently experience in a related technical field
• Vocational or marine technical training education is desirable

MINIMUM EXPERIENCE

• Three years of technical experience and at least two years of management experience at the retail or wholesale level in the marine or related industry, including service management, field service representative, or technical training experience

OTHER JOB-SPECIFIC SKILLS

• Good working knowledge of the marine industry and marine industry products
• Excellent technical understanding of marine internal combustion engines, marine drive lines, marine rigging, diagnosis, and repair
• Strong ability to work with people and resolve complex issues
• Strong interpersonal communication skills with internal and external personnel at any level
• Strong negotiation and motivation skills
• Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment
• Working knowledge of PC/computer systems and common Microsoft Office applications for reporting and presentations

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.