Customer Experience Specialist

IDEX Corporation; Wooster (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

IDEX Corporation is seeking a Customer Care Specialist in Ohio to deliver exceptional service by handling orders, quotes, and inquiries. You will support pricing, product information, and timely resolution of issues, contributing to customer satisfaction and company profitability.

The role requires strong communication, accuracy, and the ability to work in a collaborative environment within a call center-like setting. Located in Wooster, OH, on-site position with opportunities to learn and grow.

Qualifications

• Customer-focused with strong communication skills.
• Ability to manage multiple tasks while maintaining accuracy.
• Experience handling quotes and order requests in a fast-paced environment.
• Familiarity with pricing and product-related inquiries.

Responsibilities

• Manages end-to-end customer order processing from PO receipt to shipment.
• Handles inbound calls, chats, and email requests.
• Resolves customer issues promptly and professionally.
• Provides answers to general technical product questions.
• Supports sales with pricing and product assistance.
• Coordinates product returns and repairs.
• Expedites shipments when necessary.
• Balances policy with customer benefit in decision making.

Skills

Customer service

Order processing

Pricing knowledge

Product knowledge

Communication

Multi-tasking

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

IDEX Corporation is seeking a Customer Care Specialist in Ohio to deliver exceptional service by handling orders, quotes, and inquiries. You will support pricing, product information, and timely resolution of issues, contributing to customer satisfaction and company profitability.

The role requires strong communication, accuracy, and the ability to work in a collaborative environment within a call center-like setting. Located in Wooster, OH, on-site position with opportunities to learn and grow.