Senior Manager, Technology Operations - Marketplace Risk

Walmart

Sunnyvale (CA)

On-site

USD 90,000 - 234,000

Full time

8 days ago

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Benefits offered by this job

Health benefits

401(k) and stock purchase plans

Paid time off (PTO)

Live Better U education benefit

Discounts for Walmart associates

Job summary

Walmart Marketplace is a leading U.S. e-commerce platform seeking a Senior Manager, Technology Operations to lead onboarding, identity verification, and risk initiatives within Seller Risk. The role requires deep experience in marketplace or payments risk and strong business acumen for cross-functional impact.

The ideal candidate will guide complex projects, partner with product, operations, and data teams, and communicate insights to executives in a fast-paced environment.

Qualifications

7+ years of experience in marketplace risk, fraud analysis, trust & safety, identity risk, payments risk, compliance operations, investigations, or related functions.
Excellent written and verbal communication skills with the ability to summarize complex issues clearly for cross-functional stakeholders.
Demonstrated ability to collaborate effectively across teams in a fast-paced environment.

Responsibilities

Develop and implement strategies for Onboarding of Large and Strategic Sellers for Walmart Marketplace
Collaborate with cross functional teams in Business Development, Product, Operations, etc. to develop tools, workflows, case management and resolution.
Develop best practices to improve decision accuracy and provide oversight and concurrence & feedback loop.
Engage with Data Science and Vendors to identify and implement strategies related to enhanced due diligence, data validation etc.
Communicate risk insights and recommendations effectively with cross-functional stakeholders.
Drive global process improvements through effective project management and stakeholder engagement.
Facilitate or participate in special assignments and projects to support business initiatives.

Skills

Marketplace risk

Project management

Data-driven decisions

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in business/finance

Tools

Excel/Sheets

SQL/BI tools

Job description

Location & Salary

Bentonville, AR: $90,000 - $180,000/yr

Sunnyvale, CA: $117,000 - $234,000/yr

Regular/ PermanentSalaried

Position Summary

Walmart Marketplace is one of the fastest-growing U.S. e-commerce platforms. As we scale, protecting our customers, sellers, and brand through proactive risk management is essential. Our Seller Risk organization prevents bad actors from entering the ecosystem and monitors seller behavior throughout the lifecycle to maintain a safe, high-quality Marketplace.

Role Overview

The Senior Manager, Technology Operations supports Walmart's Seller Risk program in leading complex projects by developing and implementing strategies across onboarding, identity verification, and broader risk and compliance initiatives.

We are looking for an experienced professional who is familiar with marketplace and/or payments risk, commercial and/or credit underwriting and possesses strong business acumen and written and verbal communication skills.

Key Responsibilities

Develop and implement strategies for Onboarding of Large and Strategic Sellers for Walmart Marketplace
Collaborate with cross functional teams in Business Development, Product, Operations, etc. to develop tools, workflows, case management and resolution.
Develop best practices to improve decision accuracy and provide oversight and concurrence & feedback loop.
Engage with Data Science and Vendors to identify and implement strategies related to enhanced due diligence, data validation etc.
Communicate risk insights and recommendations effectively with cross-functional stakeholders.
Drive global process improvements through effective project management and stakeholder engagement.
Facilitate or participate in special assignments and projects to support business initiatives.

Minimum Qualifications

7+ years of experience in marketplace risk, fraud analysis, trust & safety, identity risk, payments risk, compliance operations, investigations, or related functions
Excellent written and verbal communication skills with the ability to summarize complex issues clearly for cross-functional stakeholders
Demonstrated ability to collaborate effectively across teams in a fast-paced environment

Preferred Qualifications

Bachelor's degree in business, finance, or a related field
Experience in eCommerce, online marketplaces, or similar environments with complex seller ecosystems
Experience in risk management and/or underwriting
Previous experience in the payments or banking industry
Ability to work independently and handle pressure effectively
Good business sense and ability to work in a fast-paced environment
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, project/program management, program operations, or related area and 5 years' experience inproject management, program management, program operations, or related area.
Option 2: 7 years' experience in project management, program management, program operations, or related area.
2 years' supervisory experience.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Tools & Skills

Strong Excel/Sheets skills; ability to build repeatable monitoring views and operational reporting.
Bonus: SQL and/or BI tools for analysis and dashboarding; ability to partner with technical teams on instrumentation and automation.

Compensation & Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.
Benefits you'll enjoy: Discount CardGet 10% offWalmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment. Live Better U100% coveredEarn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.Walmart AcademyGrow your skillsReady to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals. Financial perksEnjoy 401(k) matching and stock purchase plans.Paid time offTake a break as needed for vacation, sick leave, holidays, parental leave, and moreComprehensive health benefitsMedical, dental, vision and wellness programs for you and your familyWellbeing programsAccess mental health resources and assistance programs for life's challengesCareer growth opportunitiesTraining, leadership programs, and clear paths to advance. Learn more Life at Walmart

Primary Location & Workplace Policy

Primary Location: 1601 SE 10th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Life at Walmart

Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture. With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal-it's a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities. Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small-town charm and big-city amenities. Join us at Walmart and grow your career alongside a community that feels like home. This isn't just a workplace-it's a destination for leaders eager to make a difference.

Salary Details