(USA) Principal, Technology Operations - Cross-Border Experience

Walmart; Bellevue (WA); On-site; USD 108,000 - 216,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock

Paid time off

Discounts

Live Better U program

Job summary

Walmart is seeking a Principal, Technology Operations to define and deliver cross-border customer and seller experiences across Bentonville and Bellevue. You will lead end-to-end journeys—from discovery to delivery—focusing on friction reduction, trust, and international expansion, partnering with Product, Engineering, Analytics, Customer Care, and Operations.

Responsibilities include planning and executing large-scale initiatives, owning cross-border experiences, and driving scalable, compliant

Qualifications

• Role requires defining and delivering cross-border customer and seller experiences across international markets.
• Experience collaborating with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations.
• Strong stakeholder management and leadership with ability to influence decisions.

Responsibilities

• Lead planning and execution of large-scale cross-border initiatives.
• Own end-to-end customer and seller experiences, including care and fraud prevention across markets.
• Use data and insights to identify friction points and measure impact.

Job description

Bellevue, WA: $108,000 - $216,000/yrBentonville, AR: $90,000 - $180,000/yrRegular/ PermanentSalaried

Position Summary

Position Summary... What you'll do... Role summary: As the Principal, Technology Operations, you will define and deliver best-in-class cross-border customer and seller experiences by working backwards from their needs. You will identify and address friction points across the end-to-end journey from discovery and checkout to delivery, returns, customer care, fraud prevention, and seller enablement to improve conversion, trust, satisfaction, and retention. Partnering across Product, Engineering, Operations, and Business teams, you will lead strategic initiatives that simplify complex experiences, improve transparency, and scale consistent cross-border capabilities. This role requires strong customer obsession, analytical thinking, and experience designing seamless eCommerce experiences across international markets. Locations: Bentonville, Bellevue (Seattle), Sunnyvale.

What you’ll do

Lead planning and execution of large-scale initiatives focused on customer and seller experience, aligned with business objectives and international expansion. Partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver scalable experience solutions. Own end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support. Use data and customer insights to identify friction points, prioritize improvements, and measure experience health. Drive cross-functional resolution of operational issues and ensure experience capabilities are scalable, compliant, and launch-ready across new markets.

What you’ll bring

Strong experience leading customer and seller experience initiatives in eCommerce, marketplace, or international business environments. Proven ability to partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver complex, cross-functional technology programs. Deep understanding of customer behavior, seller journeys, and the operational drivers of trust, satisfaction, adoption, and retention. Experience leveraging customer feedback, operational metrics, and data to identify friction points, prioritize improvements, and measure business impact. Excellent stakeholder management, communication, and leadership skills with a track record of influencing decisions and driving scalable customer and seller experience improvements across multiple markets.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Minimum Qualifications

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.

Option 2: 7 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Bentonville Salary Range

Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00

Bellevue Salary Range

Bellevue, Washington US-11663: The annual salary range for this position is $108,000.00 - $216,000.00

Additional Compensation

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Benefits you’ll enjoy

• Discount CardGet 10% offWalmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U100% coveredEarn a degree or in‑demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Walmart AcademyGrow your skillsReady to grow your career? Walmart Academy offers job‑specific retail training and leadership courses to help Associates reach their career goals.
• Financial perksEnjoy 401(k) matching and stock purchase plans.
• Paid time offTake a break as needed for vacation, sick leave, holidays, parental leave, and more
• Comprehensive health benefitsMedical, dental, vision, and wellness programs for you and your family
• Wellbeing programsAccess mental health resources and assistance programs for life's challenges
• Career growth opportunitiesTraining, leadership programs, and clear paths to advance. Learn more

Life at Walmart

Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech‑enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture. With amenities like on‑site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work‑life balance isn't just a goal-it's a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world‑class dining, art at the Crystal Bridges Museum, and countless outdoor activities. Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small‑town charm and big‑city amenities. Join us at Walmart and grow your career alongside a community that feels like home. This isn't just a workplace-it's a destination for leaders eager to make a difference.