(USA) Senior Manager, Technology Operations - eCommerce Fraud

Walmart; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Live Better U

Walmart Academy

Job summary

Walmart is seeking a Senior Manager, Technology Operations in Bentonville, AR to drive fraud-control programs as they scale globally. You will oversee complex tech initiatives, allocate resources, manage risks, and report outcomes to executive leadership.

You’ll partner with Fraud Strategy Solutions, Product, Engineering, Data Science and Compliance to implement AI-driven, trusted technology solutions. Experience leading programs with strong financial oversight is essential.

Qualifications

• Bachelor's degree required or equivalent experience in a related field; 5+ years in project/program management, operations, or related area.
• 7 years' experience in project management, program management, program operations, or related area with supervisory experience.
• Experience with budgeting, forecasting, cost control, and risk mitigation across multiple projects.

Responsibilities

• Lead and oversee technology operations programs aligned with strategy and financial plans.
• Manage budgeting, resource allocation, and risk across multiple projects of varying complexity.
• Develop technology strategies that support business objectives and efficiency.
• Build strong stakeholder relationships to influence decisions and drive program success.
• Monitor progress and provide clear reporting to leadership.
• Foster continuous improvement and mentor team members to high performance.
• Translate business needs into actionable technology solutions and operational improvements.

Skills

Budgeting

Forecasting

Risk management

Stakeholder management

Leadership

Mentoring

Program management frameworks

Communication

Education

Bachelor's degree in computer science / IS / engineering / business

Master's degree in related field

Job description

$90,000 - $180,000/yrRegular/ PermanentSalaried Position Summary... The Senior Manager, Technology Operations, will ensure the consistency and efficacy of fraud controls as capabilities expand internationally. This role leads the execution of complex technology programs by aligning strategic objectives with operational and financial plans. This role oversees multiple projects, ensuring effective resource allocation, risk mitigation, and performance monitoring. The position requires strong stakeholder engagement to translate business needs into actionable technology solutions while fostering collaboration across teams. The incumbent drives continuous improvement, supports talent development, and upholds high standards of integrity and operational excellence to deliver impactful results that advance organizational goals.

About the team

The Fraud Strategy Solutions Team within Enterprise Consumer Fraud Risk at Walmart leads initiatives to safeguard customers and the business by addressing fraud throughout the customer lifecycle. Collaborating closely with Product, Engineering, Data Science, and Compliance partners, the team develops AI-driven solutions that balance trust, growth, and efficiency. With a focus on strong program management, stakeholder engagement, and technology strategy, the team delivers innovative solutions aligned with global fraud prevention goals. This role supports Walmart's commitment to secure and efficient operations through effective collaboration, decision-making, and accountability in a dynamic environment.

What you'll do

• Lead and oversee technology operations programs, ensuring alignment with organizational strategy and financial plans.
• Manage budgeting, resource allocation, and risk mitigation across multiple medium to high complexity projects.
• Develop and implement technology strategies that support business objectives and operational efficiency.
• Build and maintain strong collaborative relationships with stakeholders to influence decisions and drive program success.
• Monitor program performance, track progress, and provide clear, concise reporting to leadership.
• Foster continuous improvement by identifying opportunities to enhance processes and technology adoption.
• Mentor and develop team members, promoting accountability and high performance.

What you'll bring

• Proven expertise in program and financial management, including budgeting, forecasting, and cost control across multiple projects.
• Strong knowledge of technology strategies and ability to align technology initiatives with business objectives.
• Demonstrated ability to lead complex programs using established program management frameworks and tools.
• Exceptional stakeholder management and relationship-building skills to influence and drive consensus.
• Experience in risk assessment, mitigation planning, and performance monitoring to ensure program success.
• Ability to translate business requirements into actionable technology solutions and operational improvements.
• Leadership experience in mentoring, coaching, and developing high-performing teams.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
• Option 2: 7 years' experience in project management, program management, program operations, or related area. 2 years' supervisory experience.

Preferred Qualifications

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you'll enjoy

• Discount Card: Get 10% off Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include: Stock.
• Live Better U: 100% covered Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Walmart Academy: Grow your skills Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Financial perks: Enjoy 401(k) matching and stock purchase plans.
• Paid time off: Take a break as needed for vacation, sick leave, holidays, parental leave, and more.
• Comprehensive health benefits: Medical, dental, vision, and wellness programs for you and your family.
• Wellbeing programs: Access mental health resources and assistance programs for life's challenges.
• Career growth opportunities: Training, leadership programs, and clear paths to advance. Learn more Life at Walmart.

Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture. With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal-it`s a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities. Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small-town charm and big-city amenities. Join us at Walmart and grow your career alongside a community that feels like home.This isn't just a workplace-it's a destination for leaders eager to make a difference.