(USA) Senior Manager, Technology Operations

Walmart

Bentonville (AR)

On-site

USD 90,000 - 180,000

Full time

15 hours ago

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Benefits offered by this job

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10% off

Live Better U

Medical, dental, vision

Job summary

Walmart in Bentonville, AR is seeking a Senior Manager, Technology Operations to lead planning and execution of complex technology programs aligned with business objectives. You will oversee risk mitigation, measure performance across projects, and drive operational efficiency while guiding collaboration with product, engineering, and data teams.

The role emphasizes innovation, accountability, and continuous improvement as you translate business needs into actionable technology solutions,

Qualifications

Bachelor’s degree in a related field and 5+ years in project/program management or operations.
Experience leading technology operations and identity fraud/risk initiatives.

Responsibilities

Provide strategic direction and influence multiple technology operations projects.
Track milestones, risks, blockers, dependencies, launch readiness and post-launch validation.
Develop and implement technology strategies to support business needs and efficiency.
Build and maintain strong stakeholder relationships across teams.
Translate business requirements into actionable technology initiatives; drive continuous improvement.

Skills

Identity fraud

Stakeholder management

Data analytics

Cross-functional leadership

Technology strategy

Education

Bachelor’s degree (CS/IT/related)

Tools

Confluence

Job description

(USA) Senior Manager, Technology Operations

802 Respect Dr
Bentonville, AR 72716-0000

R-2630278

$90,000 - $180,000/yr

Regular/ Permanent

Position Summary...

Role summary: TheSeniorManager,TechnologyOperations,leadstheplanningandexecutionofcomplextechnologyprogramsalignedwithstrategicbusinessobjectives.Thisroleoverseesriskmitigationinitiatives,andperformancetrackingacrossmultipleprojects,ensuringoperationalefficiencyandinfluencingoutcomes.Byfosteringstrongstakeholderrelationshipsanddrivingcollaboration,thepositiontranslatesbusinessneedsintoactionabletechnologysolutions.Therolechampionsinnovation,accountability,andcontinuousimprovement,enablingtheorganizationtoachieveitsgoalsthroughthoughtfuldecision-making,collaboration,andclearcommunicationinanevolvingtechnologylandscape.

About the team:

The Enterprise Consumer Fraud & Risk team protects Walmart customers, members, and the business by detecting and mitigating fraud throughout the customer lifecycle. This team specializes in Identity Fraud and Risk, driving strategy through data, analytics, and investigative methods to identify emerging threats and assess control effectiveness. Collaborating closely with Product, Engineering, Data Science, and Business teams, the group develops balanced recommendations that align with account security, customer experience, and business objectives. Their efforts enable scalable fraud controls across all tenants, ensuring robust protection and operational excellence.

What you'll do:

Providestrategicdirectionandinfluencemultipletechnologyoperationsprojects,ensuringalignmentwithstrategicobjectivesandeffectiveresourceallocation.

Trackmilestones,risks,blockers,dependencies,launchreadiness,andpost-launchvalidationforassignedidentitygoals.

Developandimplementtechnologystrategiesthatsupportbusinessneedsanddriveoperationalefficiency.

Buildandmaintainstrongstakeholderrelationships,influencingdecisionsandfosteringcollaborationacrossteams.

Monitorinitiativeperformanceusingkeymetrics,identifyingrisksandimplementingmitigationplans.

Translatebusinessrequirementsintoactionabletechnologysolutions,supportingcontinuousimprovementandinnovation.

MaintainclearandcurrentdocumentationinConfluenceincludingfraudrequirementsandoperatingproceduresformultipletenants.

What you'll bring:

Extensiveexperienceintechnologyandbusinessoperations,identityfraudandrisk,andeCommerce.

Strongknowledgeoftechnologystrategiesandtheirapplicationtobusinessoperationsandtechnologysolutions.

Demonstratedskillsinstakeholdermanagement,relationshipbuilding,andinfluencingcross-functionalteams.

Skilledworkingwithdata,dashboards,KPIs,andanalyticspartnerstounderstandfraudtrendsandbusinessimpact.

Abilitytotranslatebusinessrequirementsintoactionabletechnologyinitiativesanddevelopcompellingbusinesscases.

Excellentcommunicationskillstoconveycomplexinformationclearlyandfostercollaboration.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.