Senior Manager, Talent

The Eastmore Agency; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

B/SPOKE is seeking a Senior Manager, Talent to lead recruitment, training, and onboarding for instructors across formats and studios in the Greater Boston area. The role combines external recruitment with ownership of the hiring process and new instructor onboarding.

You will build pipelines, design training cycles, and collaborate with format trainers and studio teams to ensure a consistent, high-quality experience aligned with the B/SPOKE standard.

Qualifications

• People-driven leader with a passion for developing talent
• Structured builder who can design scalable systems and processes
• Strong collaborator who can bring together cross-functional teams
• High bar for talent with an eye for growth opportunities
• Strategic and organized operator who can manage multiple priorities
• Clear and confident communicator who sets expectations and drives decisions
• Aligned to the B/SPOKE experience and standards
• Collaborative and community-minded, with a focus on continuous improvement

Responsibilities

• Identify, attract, and engage prospective B/SPOKE instructors across formats and studios
• Develop recruiting strategies and maintain candidate relationships to build a strong pipeline
• Create and maintain instructor training systems and cycle structures
• Define performance benchmarks and evaluation processes for instructor readiness
• Gather feedback to continuously improve recruitment and training processes
• Partner with cross-functional teams to ensure training programs align with brand standards

Job description

Role Summary

The Senior Manager, Talent is a new position at B/SPOKE that combines proactive internal and external recruitment, hiring process ownership, training and new instructor onboarding into one role. This position will oversee a group of format trainers that are dedicated to the various modalities that B/SPOKE does, and a group of individuals who will help with the external recruitment and hiring process. The objective with this new position is a few fold:

Connect New Instructor Experience: Seamlessly unify recruitment, the hiring process, training and onboarding experience for new and existing instructors at B/SPOKE to be more consistent across formats and studios.

Increase Internal Growth Opportunities: proactively identify existing talent at B/SPOKE who would be a great fit for other modalities and opportunities, and invite them to explore it. Help team members see the potential we see in them, and support their career growth.

Create External Recruitment Pipeline: attend other studios across the Greater Boston/Cape area to find talent that would make a great fit at B/SPOKE and invite them to apply. Organize events in the community in partnership with the Community and Studio teams to draw in the great fitness instructor community.

What You’ll Do

• Instructor Recruitment: You will identify, attract, and engage prospective B/SPOKE instructors across formats and studios. You will develop recruiting strategies, maintain candidate relationships, track talent needs, and build a consistent pipeline of instructors who are aligned with the B/SPOKE standard and ready to support future growth.


• Training Systems. You will create and maintain the systems that support instructor training across B/SPOKE. You will establish training cycle structures, maintain resources and tools, document processes, and partner with Format Trainers to ensure each training cycle is organized, consistent, and aligned with the B/SPOKE standard.


• Instructor Readiness: You will define and maintain the expectations, benchmarks, and evaluation processes used to determine instructor readiness. You will create clarity around what instructors must demonstrate throughout training and ensure Format Trainers have the tools and expectations needed to assess progress consistently.


• Measure & Improve the Instructor Journey. You will collect feedback, review training outcomes, and identify opportunities to continue to improve the incoming instructor journey. You will analyze what is working, where gaps exist, and partner with Quality & Development and Format Trainers to continuously improve recruitment and training process.


• Cross-Functional Collaboration: You will work closely with Format Trainers, instructors, and cross-functional partners to ensure training programs reflect both the B/SPOKE standard and format-specific expertise. You will provide the structure, tools, and support needed for format experts to effectively develop incoming instructors.

Who You Are

The top requirements for the Director of Training & Recruitment are:

• People-driven Leader You are energized by helping others grow and have experience coaching, mentoring, training, or developing talent. You understand that exceptional teams are built through intentional development, clear expectations, and meaningful support.


• Structured builder. You know how to take a vision and turn it into a system, process and team that scales. You


• Strong Collaborator. You are comfortable working across teams and bringing together different perspectives. You know when to bring in format/modality experts and other members of the B/SPOKE team to make the best decisions.

Beyond that, we’re looking for someone who is:

• High bar for talent. You have a strong eye for talent and understand what helps people succeed. You can recognize strengths, identify opportunities, and create development experiences that help people grow with confidence.


• A strategic and organized operator. You can manage multiple priorities, build effective plans, and create systems that support both immediate needs and long-term growth.


• A clear and confident communicator. You are comfortable setting expectations, providing direction, making thoughtful decisions, and having conversations that move people and teams forward.


• Aligned to the B/SPOKE experience. You understand the importance of creating experiences that feel intentional, consistent, and meaningful. You are passionate about building a team that reflects the quality, energy, and connection our clients expect from B/SPOKE.


• Collaborative and community-minded. You enjoy partnering with others, building trust across teams, and creating an environment where people feel supported and inspired to do their best work.


• Committed to continuous improvement. You are curious, open to feedback, and always looking for ways to improve how we attract, develop, and support talent.