Head of Solutions Architecture, CDS & Multi-Channel Messaging

Amazon Web Services (AWS); Atlanta (GA); On-site; USD 201,000 - 272,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Sr. Manager, Solutions Architecture for Communication Developer Services (CDS) to lead a globally distributed Specialist SA team and own the end-to-end go-to-market strategy.

CDS includes Amazon Simple Email Service (SES) and AWS End User Messaging; you will define technical GTM programs, drive adoption, and partner with Sales, Product, and Marketing to grow revenue. This role blends leadership with hands-on ownership in a fast-growing cloud portfolio.

Qualifications

• 7+ years of design, implementation, or consulting experience with distributed applications or cloud technologies.
• 3+ years of people-management experience leading technical teams (Solutions Architects, engineers, or equivalent).
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience with cloud architecture and one or more communication / customer-engagement domains (messaging, email, CPaaS, or marketing technology).

Responsibilities

• Lead a worldwide team of Specialist SAs; own hiring, performance, development, and promotion readiness.
• Define and execute the CDS technical GTM strategy, launch adoption programs, and drive measurable revenue outcomes.
• Set the technical bar for customer engagements: architecture reviews, proofs of concept, migrations, and scaled enablement for SES and End User Messaging.
• Leverage AI and data to identify patterns across the customer base and build scalable solutions (playbooks, automation, reference architectures).
• Collaborate across Product Marketing, Sales, Partner Teams, Business Development, and Business Operations to accelerate the sales cycle.
• Represent customer needs in product roadmaps and drive prioritized feature requests to CDS service teams.
• Help shape the CDS vision for conversational and agentic AI – identifying how intelligent agents and AI-driven workflows can transform how customers communicate across channels.
• Build the team’s operating rhythm – adoption tracking, technical win/loss reviews, and clear mechanisms that make the impact of SA work visible to leadership and service teams.

Skills

People management

Cloud architecture

Strategic leadership

Messaging/CPaaS

Education

Bachelor's degree or equivalent

Tools

Amazon SES

AWS End User Messaging

Job description

Amazon Web Services, Inc. is seeking a Sr. Manager, Solutions Architecture for Communication Developer Services (CDS) to lead a globally distributed Specialist SA team and own the end-to-end go-to-market strategy.

CDS includes Amazon Simple Email Service (SES) and AWS End User Messaging; you will define technical GTM programs, drive adoption, and partner with Sales, Product, and Marketing to grow revenue. This role blends leadership with hands-on ownership in a fast-growing cloud portfolio.