Senior Manager, Solution Architecture - Existing Customers

Sanity.io; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Sanity.io is seeking a Senior Solution Architect to lead a solution architecture team focused on enterprise customers. You will own complex engagements, coach architects, and drive durable implementations, renewals, and account growth from a strategic position.

You will oversee high-stakes accounts, guide direction, and connect technical decisions to measurable business outcomes while collaborating with cross-functional teams across remote settings, including NYC or SF regional contexts.

Qualifications

• Senior experience leading solution architecture or customer-facing technical teams.
• Ability to guide enterprise implementations and complex customer relationships.
• Strong coaching and strategic planning skills.

Responsibilities

• Set the team’s direction for customer engagements and guide architects toward outcome-focused work.
• Personally oversee high-stakes accounts, including implementations and relationships with customer stakeholders.
• Coach architects to understand customer needs, identify risks early, and navigate difficult engagement moments.
• Help customers expand into additional use cases and business units as their needs evolve.
• Support successful renewals by ensuring solutions continue to serve customers as they grow.

Skills

Senior leadership

Solution architecture

Customer engagements

Coaching

Job description

Role overview

Lead a solution architecture team focused on helping existing enterprise customers achieve lasting value from a content operations platform. The work combines team strategy and coaching with direct ownership of complex customer engagements, supporting durable implementations, renewals, and thoughtful account growth.

Responsibilities

• Set the team’s direction for customer engagements and guide architects toward outcome-focused work.
• Personally oversee high-stakes accounts, including implementations and relationships with customer stakeholders.
• Coach architects to understand customer needs, identify risks early, and navigate difficult engagement moments.
• Help customers expand into additional use cases and business units as their needs evolve.
• Support successful renewals by ensuring solutions continue to serve customers as they grow.

Requirements

• Senior experience leading solution architecture or customer-facing technical teams.
• Ability to guide enterprise implementations and complex customer relationships.
• Strong coaching and strategic planning skills.
• Ability to connect technical decisions and customer engagements to measurable business outcomes.

Benefits and work setup

• Remote position associated with New York City or San Francisco.