Senior Manager, ServiceNow Platform & AI

Cardinal Health

Springfield (IL)

On-site

USD 123,000 - 176,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401k savings plan

Life/Disability coverage

Flexible spending accounts

Job summary

Cardinal Health seeks a Manager, ServiceNow Core Platform and AI to own the long-term strategy and governance of the enterprise ServiceNow core platform. You will partner with offshore leadership and harmonize platform engineering, operations, and delivery across regions.

The role emphasizes modernization, automation, and self-service while reducing customization and technical debt. You will drive AI capabilities like Now Assist and AI Agents, aligning them with product teams and enterprise

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Technology, or related field, or equivalent professional experience preferred.
Significant experience managing a large enterprise platform, shared technology capability, or enterprise application organization preferred.
Demonstrated experience leading ServiceNow core platform capabilities at enterprise scale preferred.
Experience developing platform strategy, roadmaps, governance, operating models, and investment priorities preferred.
Strong knowledge of ServiceNow platform administration, architecture, security, integrations, APIs, upgrades, App Engine, automation, development standards, and operational support preferred.
Demonstrated exposure to generative AI, agentic AI, intelligent automation, or AI-enabled enterprise platforms preferred.
Experience leading globally distributed teams and working with offshore leadership and delivery organizations preferred.
Strong people leadership, stakeholder management, executive communication, prioritization, and change-leadership skills preferred.
Ability to translate technical topics into clear business outcomes, options, risks, and recommendations preferred.
Experience within a large, regulated, or security-conscious enterprise environment preferred.
ServiceNow Certified System Administrator, Developer or Platform owner preferred.
Experience managing or working in a POD based model preferred.
ITIL Foundation or advanced IT service management certification preferred.
Experience with Now Assist, AI Agents, AI Search, Virtual Agent, or AI-assisted development preferred.
Experience establishing platform governance, a Center of Excellence, or a Center of Excellence and Innovation preferred.
Experience with ServiceNow Automated Test Framework, Instance Scan, App Engine, Integration Hub, DevOps, CI/CD, and automated change practices preferred.
Working knowledge of responsible AI, AI governance, privacy, security, and platform controls preferred.
Experience managing strategic relationships with ServiceNow and implementation partners preferred.
Familiarity with ITAM, ITOM, CMDB, CSDM, and HRSD sufficient to manage shared-platform dependencies, without requiring direct ownership of those products preferred

Responsibilities

Own and maintain the multi-year strategy and roadmap for the ServiceNow core platform.
Lead, coach, and develop a high-performing ServiceNow Core Platform organization.
Set clear objectives tied to platform outcomes, enterprise priorities, technical capability, and leadership behaviors.
Create an environment of continuous learning, experimentation, knowledge sharing, and self-development.
Develop technical and leadership succession plans for critical platform responsibilities.
Promote cross-training, rotations, mentoring, technical demonstrations, communities of practice, and reusable playbooks.
Maintain an engineer-led culture while empowering specialists to own designs and recommendations.
Assist in leading the Platform team Agile process and Citizen Developer program