Lead, ServiceNow Core Platform & AI

Cardinal Health, Inc.; United States; On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health, Inc. is seeking a Manager for the ServiceNow Core Platform and AI to drive strategy, governance, reliability, and modernization of the enterprise ServiceNow core platform in the U.S.

This role partners with offshore leadership to deliver alignment across strategy, platform engineering, operations, and stakeholder engagement. The Manager will champion modernization, standardization, and automation while reducing customization and technical debt, enabling enterprise AI

Qualifications

• Bachelor’s degree or equivalent professional experience in a related field.
• Significant experience managing a large enterprise platform or shared technology capability.
• Experience leading ServiceNow core platform capabilities at enterprise scale.
• Experience developing platform strategy, roadmaps, governance, operating models, and investment priorities.
• Strong knowledge of ServiceNow platform administration, architecture, security, integrations, APIs, upgrades, App Engine, automation, development standards, and operational support.
• Exposure to generative AI, intelligent automation, or AI-enabled enterprise platforms.
• Experience leading globally distributed teams and working with offshore leadership and delivery organizations.
• Strong people leadership, stakeholder management, executive communication, prioritization, and change leadership.

Responsibilities

• Own and maintain the multi-year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high-performing ServiceNow Core Platform organization.
• Set clear objectives tied to platform outcomes and enterprise priorities.
• Create an environment of continuous learning, experimentation, knowledge sharing, and self-development.
• Develop succession plans for critical platform responsibilities.
• Promote cross-training, rotations, mentoring, and reusable playbooks.
• Maintain an engineer-led culture while empowering specialists to own designs.
• Assist in leading the Platform team Agile process and Citizen Developer program.

Skills

ServiceNow

Platform strategy

Leadership

Security & compliance

AI governance

Stakeholder management

Executive communication

Global team leadership

Education

Bachelor’s degree in IT/CS/Engineering/Business Tech or related field

Equivalent professional experience

Tools

ServiceNow Admin/Dev

App Engine

Integration Hub

DevOps/CI-CD

Now Assist / AI Agents / AI Search

Job description

Cardinal Health, Inc. is seeking a Manager for the ServiceNow Core Platform and AI to drive strategy, governance, reliability, and modernization of the enterprise ServiceNow core platform in the U.S.

This role partners with offshore leadership to deliver alignment across strategy, platform engineering, operations, and stakeholder engagement. The Manager will champion modernization, standardization, and automation while reducing customization and technical debt, enabling enterprise AI