Manager, ServiceNow Core Platform & AI

Cardinal Health; Baton Rouge (LA); On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Paid parental leave

Job summary

Cardinal Health seeks a Manager for the ServiceNow Core Platform and AI to lead strategy, governance, reliability, modernization, and AI-enabled capabilities across the enterprise. You will partner with offshore leadership and drive multi-year roadmaps for a scalable, secure platform.

The role focuses on modernization, standardization, automation, and reduced technical debt while enabling Now Assist, AI Agents, and intelligent automation at scale.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Technology, or related field, or equivalent professional experience preferred.
• Significant experience managing a large enterprise platform, shared technology capability, or enterprise application organization preferred.
• Demonstrated experience leading ServiceNow core platform capabilities at enterprise scale preferred.
• Experience developing platform strategy, roadmaps, governance, operating models, and investment priorities preferred.
• Strong knowledge of ServiceNow platform administration, architecture, security, integrations, APIs, upgrades, App Engine, automation, development standards, and operational support preferred.
• Demonstrated exposure to generative AI, agentic AI, intelligent automation, or AI-enabled enterprise platforms preferred.
• Experience leading globally distributed teams and working with offshore leadership and delivery organizations preferred.
• Strong people leadership, stakeholder management, executive communication, prioritization, and change-leadership skills preferred.
• Ability to translate technical topics into clear business outcomes, options, risks, and recommendations preferred.
• Experience within a large, regulated, or security-conscious enterprise environment preferred.
• ServiceNow Certified System Administrator, Developer or Platform owner preferred.
• Experience managing or working in a POD based model preferred.
• ITIL Foundation or advanced IT service management certification preferred.
• Experience with Now Assist, AI Agents, AI Search, Virtual Agent, or AI-assisted development preferred.
• Experience establishing platform governance, a Center of Excellence, or a Center of Excellence and Innovation preferred.

Responsibilities

• Own and maintain the multi-year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high-performing ServiceNow Core Platform organization.
• Set clear objectives tied to platform outcomes, enterprise priorities, technical capability, and leadership behaviors.
• Create an environment of continuous learning, experimentation, knowledge sharing, and self-development.
• Develop technical and leadership succession plans for critical platform responsibilities.
• Promote cross-training, rotations, mentoring, technical demonstrations, communities of practice, and reusable playbooks.
• Maintain an engineer-led culture while empowering specialists to own designs and recommendations.
• Assist in leading the Platform team Agile process and Citizen Developer program

Skills

ServiceNow

Platform strategy

GPT/AI governance

Leadership

Enterprise scale

Education

Bachelor’s degree in IT/CS/Engineering

ITIL Certification

Tools

ServiceNow Admin

APIs & Integrations

Job description

Cardinal Health seeks a Manager for the ServiceNow Core Platform and AI to lead strategy, governance, reliability, modernization, and AI-enabled capabilities across the enterprise. You will partner with offshore leadership and drive multi-year roadmaps for a scalable, secure platform.

The role focuses on modernization, standardization, automation, and reduced technical debt while enabling Now Assist, AI Agents, and intelligent automation at scale.