Senior Manager, ServiceNow Asset Transformation (IT/OT)

Ernst & Young Oman; Boston (MA); On-site; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Flexible vacation policy

401(k)

Job summary

EY is seeking a ServiceNow Consulting Senior Manager to lead transformation programs in a client-facing role. You will oversee delivery, manage timelines and budgets, and mentor multi-disciplinary teams across onshore and offshore resources.

You'll partner with senior client executives to develop business cases, roadmaps, and architectures, while driving sales support and maintaining strong relationships across borders in a hybrid work environment.

Qualifications

• Bachelor’s degree required (4-year degree); Master’s degree preferred
• Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience
• 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building
• Ability to travel to meet client needs (up to 60%)

Responsibilities

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Developing resource plans and budgets for engagements, managing engagement economics effectively.

Skills

Project leadership

Stakeholder management

ServiceNow IT/OM Asset Management

Team leadership

Offshore resources management

Education

Bachelor’s degree

Master’s degree preferred

Tools

ServiceNow

Job description

EY is seeking a ServiceNow Consulting Senior Manager to lead transformation programs in a client-facing role. You will oversee delivery, manage timelines and budgets, and mentor multi-disciplinary teams across onshore and offshore resources.

You'll partner with senior client executives to develop business cases, roadmaps, and architectures, while driving sales support and maintaining strong relationships across borders in a hybrid work environment.