Senior Manager, ServiceNow IT/OT Asset Management

EY; Boca Raton (FL); On-site; USD 172,000 - 392,100; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Job summary

EY is seeking a ServiceNow Consulting Senior Manager to lead transformation teams, drive client relationships, and oversee multi‑engagement delivery. This role combines technical leadership with strategic advisory for ITAM/ITOM/CMDB programs and requires strong governance, budgeting, and cross‑functional team coordination across geographies.

The role emphasizes senior client engagement, roadmap development, and mentoring diverse teams, including offshore resources, with travel up to 60%.

Qualifications

• 5–7 years of ServiceNow implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience, Senior Manager/Director level.
• Excellent consulting and interpersonal skills, including executive communication, adaptability, problem solving, teamwork, relationship building and organization.
• Ability to travel up to 60%.
• Valid U.S. driver’s license.

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Develop resource plans and budgets for engagements, and manage engagement economics effectively.

Skills

Project management

Client leadership

Engagement management

Agile & Waterfall

Stakeholder communication

Strategic planning

Sales support

Mentoring teams

EY transformation

Education

Bachelor’s degree

Master’s degree preferred

CSA or CAD certification

Hardware Asset Management (HAS) IS

Software Asset Management (SAM) IS

Data Foundations IS

Tools

ServiceNow

Now Assist

ITSM/ITOM/Asset Management

CMDB integration

Armis

Job description

EY is seeking a ServiceNow Consulting Senior Manager to lead transformation teams, drive client relationships, and oversee multi‑engagement delivery. This role combines technical leadership with strategic advisory for ITAM/ITOM/CMDB programs and requires strong governance, budgeting, and cross‑functional team coordination across geographies.

The role emphasizes senior client engagement, roadmap development, and mentoring diverse teams, including offshore resources, with travel up to 60%.