Senior Manager, ServiceNow AI Transformation

EY; Alpharetta (GA); On-site; USD 171,600 - 392,100; Full time

Benefits offered by this job

Comprehensive compensation and benefits package

Flexible vacation policy

Medical and dental coverage

401(k) plans

Job summary

EY is seeking a ServiceNow AI Architect Senior Manager to lead transformation teams and provide AI-driven solutions to clients. The role includes managing multiple engagements, developing resource plans, and ensuring project success.

The ideal candidate will have extensive experience in ServiceNow implementation and a strong blend of technical and interpersonal skills, with a focus on driving innovation and managing client relationships effectively.

Qualifications

• 5-7 years relevant experience in ServiceNow implementation.
• Excellent consulting and interpersonal skills.
• Ability to build and foster client relationships.

Responsibilities

• Leading engagement delivery and managing client relationships.
• Accountable for program/project management.
• Developing resource plans and budgets for engagements.

Skills

Ability to drive and support sales activities

Lead and develop strategies for ServiceNow transformations

Ability to manage multiple engagements

Excellent business acumen

Experience with waterfall and agile delivery models

Expertise in ServiceNow AI capabilities

Proficiency in developing and optimizing data pipelines

Skill in prompt engineering and RAG techniques

Hands-on experience with MCP servers

Education

Bachelor’s degree

Master’s degree preferred

Tools

ServiceNow

AI Control Tower

Job description

EY is seeking a ServiceNow AI Architect Senior Manager to lead transformation teams and provide AI-driven solutions to clients. The role includes managing multiple engagements, developing resource plans, and ensuring project success.

The ideal candidate will have extensive experience in ServiceNow implementation and a strong blend of technical and interpersonal skills, with a focus on driving innovation and managing client relationships effectively.