Senior Manager - Service Engineer, Energy Storage

NextGenEnergyJobs; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Redwood Materials is expanding its Field Service Engineering & Technical Operations to build a scalable Service Engineering function for its Battery Energy Storage System (BESS) line. You will bridge field operations with core engineering, establishing Tier-2/3 support and robust O&M handoffs, driving root-cause fixes into product design.

The ideal candidate has 10+ years in electromechanical or energy infra, plus 3+ years in engineering management, and deep BESS/EMS/BMS/PCS experience.

Qualifications

• 10+ years in electromechanical, power electronics, or renewable energy infra (BESS, solar, grid-scale).
• 3+ years in direct engineering management or team lead role.
• Experience designing structured escalation models from Tier-1 to Product Engineering.

Responsibilities

• Build, lead, and scale the Service Engineering department for the BESS product line.
• Own the boundary between field operations and core engineering; establish tier-2/3 support.
• Define O&M handoff protocols; drive root-cause engineering into product design.
• Lead complex technical investigations across electrical, thermal, software, and PCS.

Skills

Service engineering leadership

Team leadership

Escalation management

Root-cause analysis

Power electronics expertise

BESS knowledge

Field operations liaison

Cross-functional collaboration

Education

Bachelor’s or Master’s degree in Electrical, Mechanical, Systems Engineering or related

Tools

EMS

BMS

PCS/inverters

Job description

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition.

Responsibilities

• Redwood Materials is seeking a Senior Manager, Field Service Engineering & Technical Operations to build, lead, and scale our Service Engineering department for our expanding Battery Energy Storage System (BESS) product line . In this role, you will transition the team from hands-on escalation support to a structured, high-performing organization .
• You will own the technical operational boundary between field operations and core engineering—establishing Tier-2/Tier-3 support frameworks, defining O&M handoff protocols, and driving root-cause engineering solutions straight into product design . The ideal leader combines technical depth in power electronics and energy storage with a track record of scaling service engineering organizations in fast-paced startup environments .
• Team Leadership & Organizational Growth: Recruit, mentor, and scale a multi-tiered team of Service Engineers providing advanced technical support across deployed BESS assets .
• Escalation & Operational Governance: Define clear SLAs, handoff criteria, and escalation thresholds between Operations & Maintenance (O&M), Service Engineering, and core Product/R&D Engineering teams .
• System Failure Analysis & Root Cause: Lead complex technical investigations across electrical, thermal, controls, software, and power conversion systems (PCS/inverters) .
• Design for Serviceability & Feedback Loops: Translate field telemetry and failure data into actionable product requirements to directly influence next-generation system reliability and maintainability .
• Technical Knowledge & Field Training: Oversee the development of enterprise service documentation, decision trees, service bulletins, and upskilling programs for field technicians .

Requirements

• Education: Bachelor’s or Master’s degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, or a related field .
• Experience: 10+ years supporting complex electromechanical, power electronics, or renewable energy infrastructure (BESS, solar, grid-scale systems) , with 3+ years in a direct engineering management or team lead role .
• Technical Mastery: Deep operational knowledge of BESS architecture, including energy management systems (EMS), battery management systems (BMS), PCS, protection systems, and thermal controls .
• Framework Experience: Proven history designing and managing structured escalation models (Tier-1 O&M → Tier-2/3 Service Engineering → Product Engineering) .
• Ability to work in challenging field environments (noise, dust, extreme temperatures) with proper PPE .
• Travel: Up to 40% travel to field sites and manufacturing locations .
• On-call availability during escalation events or off-hours as required .