Service Engineer, Energy Storage

Redwood Materials; San Francisco (CA); On-site; USD 150,000 - 207,000; Full time

Job summary

A technology firm focused on battery recycling is looking for a Service Engineer in San Francisco to resolve complex technical issues within their Battery Energy Storage Systems. This full-time role involves leading a new engineering team, mentoring engineers, and ensuring high asset operation reliability. Ideal candidates will have over 7 years of experience in power electronics systems, a degree in Electrical Engineering, and a passion for sustainability. Compensation ranges from $150,000 to $207,000 per year based on experience.

Qualifications

• 7+ years of experience supporting complex electromechanical or power electronics systems.
• Deep understanding of Battery Energy Storage Systems architecture.
• Experience in operating within a tiered support model.

Responsibilities

• Act as the primary technical escalation point for the O&M organization.
• Lead, mentor, and scale a team of Service Engineers.
• Drive improvements in system serviceability and reliability.

Skills

Problem-solving

Technical support

Leadership

Adaptability

Attention to detail

Education

Bachelor’s degree in Electrical Engineering

Job description

About Redwood Materials

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling—keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.

Service Engineer, Energy Storage

Position Summary

Redwood Materials is currently searching for a Service Engineer to join as an early member of a new engineering team working on our Battery Energy Storage System product line. You will be responsible for resolving complex technical issues across deployed Battery Energy Storage Systems (BESS). This role supports an Operations and Maintenance (O&M) organization that performs routine monitoring, preventive maintenance, and first-line troubleshooting. Service Engineering serves as the technical escalation path for O&M, owning deep diagnostics, system-level failure analysis, and engineering-driven corrective actions.

The Service Engineer ensures safe, reliable, and high-performing asset operation by bridging field operations and engineering, translating operational issues into engineering solutions, and feeding field learnings back into product and system design. This role has the potential of growing into leadership as the team grows.

The ideal candidate is highly self-driven, adaptable to a startup environment, and eager to take on both technical and leadership challenges. You’re a leader and a doer, excited about working in a dynamic, fast-paced setting, and want to shape the electrical engineering function within a new department at Redwood.

Essential Duties and Responsibilities

• Act as the primary technical escalation point for the O&M organization for issues beyond standard operating procedures
• Define clear handoff criteria, escalation thresholds, and response expectations between O&M and Service Engineering
• Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 technical support
• Own investigation and resolution of complex electrical, controls, software, thermal, and system-integration issues
• Translate field and O&M feedback into actionable requirements for Product, Systems, and R&D Engineering teams
• Drive improvements in system serviceability, reliability, and maintainability through design and process changes
• Own advanced service documentation including troubleshooting guides, decision trees, and service bulletins
• Develop technical training materials and support O&M team upskilling on new systems, upgrades, and known issues

Desired Qualifications

• Bachelor’s degree in ElectricalEngineering, MechanicalEngineering, or a related technical discipline
• 7+ years of experience supporting complex electromechanical or power electronics systems (BESS, renewable energy, industrial systems)
• Deep understanding of BESS system architecture, including batteries, PCS/inverters, EMS, thermal management, and protection systems
• Proven experience operating in a tiered support model (O&M → Service Engineering → Product Engineering)
• A Passion for sustainability and making the world a better place!

Physical Requirements

• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards

Working Conditions

• Environment, such as office or outdoors
• Ability to work in challenging working conditions which may include exposure to noise, dust, chemicals, and temperature extremes, while protected by PPE, for extended periods of time
• Essential physical requirements, such as climbing, standing, stooping, or typing
• Occasional work weekends, nights, or be on-call as a regular part of the job
• Travel requirements, up to 40%

California Pay Range:

$150,000 - $207,000 USD

The position is full-time. Compensation will be commensurate with experience.

We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at [e-mail].