Senior Manager, Sales Enablement & Account Implementation

Blue Cross and Blue Shield of North Carolina; Durham (NC); Hybrid; USD 144,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and surrogacy support

401(k) with employer match

Tuition reimbursement

Hybrid-Flex work environment

Job summary

Blue Cross NC is seeking a Senior Manager to lead the account implementation and sales effectiveness functions, overseeing standard and custom group implementations, as well as a proposal support unit. You will drive operational readiness, regulatory compliance, and cross-functional collaboration with Sales, Underwriting, Product, Operations, IT, and Legal.

The role emphasizes strategic planning, data-driven insights, and people leadership to improve end-to-end client experiences and optimize

Qualifications

• Bachelor’s degree required.
• Eight (8) or more years of experience in business operations, sales operations, account implementation, client implementation, proposal management, project management, program management, or a related field.
• Demonstrated experience leading teams, managing complex operational processes, and driving cross-functional initiatives.
• Experience supporting sales enablement, sales effectiveness, implementation operations, proposal management, or operational excellence functions preferred.

Responsibilities

• Lead account implementation operations for all new and renewing group business, ensuring accuracy, timeliness, and service excellence.
• Oversee proposal support operations, including intake, prioritization, development, quality review, and delivery of proposal responses.
• Develop and execute operational strategies that improve implementation outcomes, proposal effectiveness, and overall sales support capabilities.
• Partner with sales leadership to identify and implement initiatives that enhance sales productivity, efficiency, and effectiveness.
• Establish and manage performance metrics, reporting frameworks, and governance processes to measure operational and business outcomes.
• Drive continuous improvement initiatives focused on process optimization, automation, scalability, and customer experience.
• Lead cross-functional initiatives that support business growth, operational readiness, and strategic organizational objectives.
• Ensure compliance with applicable regulatory requirements, contractual obligations, and enterprise policies.

Skills

Leadership

Analytical skills

Strategic thinking

Communication

Team development

Education

Bachelor’s degree

Tools

Salesforce

Job description

Blue Cross NC is seeking a Senior Manager to lead the account implementation and sales effectiveness functions, overseeing standard and custom group implementations, as well as a proposal support unit. You will drive operational readiness, regulatory compliance, and cross-functional collaboration with Sales, Underwriting, Product, Operations, IT, and Legal.

The role emphasizes strategic planning, data-driven insights, and people leadership to improve end-to-end client experiences and optimize