Senior Manager, Account Implementation & Sales Enablement

Blue Cross and Blue Shield of North Carolina; North Carolina; Hybride; USD 144 000 - 230 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

401(k) match

Tuition reimbursement

Work‑life balance

Résumé du poste

Blue Cross and Blue Shield of North Carolina seeks a Senior Manager to lead Account Implementation, RFP operations, and sales effectiveness initiatives. You will drive standard and custom group implementations, coordinate with cross‑functional teams, and oversee a proposal support unit to deliver accurate, timely responses for new and renewal business.

In this role, you will partner with sales leadership to enhance productivity, improve processes, and ensure regulatory and enterprise policy

Qualifications

• Bachelor's degree required.
• Eight or more years of experience in business operations, sales operations, account implementation, client implementation, proposal management, project management, program management, or a related field.

Responsabilités

• Lead account implementation operations for all new and renewing group business, ensuring accuracy, timeliness, and service excellence.
• Oversee proposal support operations, including intake, prioritization, development, quality review, and delivery of proposal responses.
• Develop and execute operational strategies that improve implementation outcomes, proposal effectiveness, and overall sales support capabilities.
• Partner with sales leadership to identify and implement initiatives that enhance sales productivity, efficiency, and effectiveness.
• Establish and manage performance metrics, reporting frameworks, and governance processes to measure operational and business outcomes.
• Drive continuous improvement initiatives focused on process optimization, automation, scalability, and customer experience.
• Lead cross‑functional initiatives that support business growth, operational readiness, and strategic organizational objectives.
• Ensure compliance with applicable regulatory requirements, contractual obligations, and enterprise policies.
• Manage operational risk, issue resolution, and escalation processes across implementation and proposal functions.
• Develop resource plans, staffing models, and budget recommendations to support changing business demands.
• Mentor, coach, and develop leaders and team members while fostering a culture of accountability, collaboration, innovation, and continuous improvement.

Connaissances

Account implementation leadership

Proposal management

Sales enablement

Cross-functional collaboration

Regulatory awareness

Formation

Bachelor's degree

Outils

Salesforce

CRM systems

Description du poste

Blue Cross and Blue Shield of North Carolina seeks a Senior Manager to lead Account Implementation, RFP operations, and sales effectiveness initiatives. You will drive standard and custom group implementations, coordinate with cross‑functional teams, and oversee a proposal support unit to deliver accurate, timely responses for new and renewal business.

In this role, you will partner with sales leadership to enhance productivity, improve processes, and ensure regulatory and enterprise policy