Senior Manager, Account Implementation & Sales Excellence

Blue Cross NC; North Carolina; Hybrid; USD 144,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k match including an annual company

Parental leave and adoption support

Tuition reimbursement

Job summary

Blue Cross NC is seeking a Senior Manager to lead the Account Implementation and Sales Effectiveness functions. You will guide standard and custom group implementations, oversee a proposal support unit, and partner with Sales and operations to drive efficiency and compliance across the customer lifecycle.

The role emphasizes strategic planning, cross-functional collaboration, and data-driven improvement, with a Hybrid-Flex work setup and opportunities to influence enterprise-wide processes.

Qualifications

• Bachelor's degree required.
• Eight or more years in business/sales operations, account implementation, or related fields.
• Experience leading cross-functional teams and complex processes.
• Sales enablement, sales effectiveness, implementation operations, or proposal management experience preferred.
• Proven ability to influence stakeholders and drive strategic initiatives.

Responsibilities

• Lead account implementation operations for new and renewing group business to ensure accuracy and timely delivery.
• Oversee proposal support operations: intake, prioritization, development, quality review, and delivery of responses.
• Develop operational strategies to improve implementation outcomes and sales support capabilities.
• Partner with Sales leadership to boost productivity and process efficiency across the lifecycle.
• Establish and monitor performance metrics, reporting, and governance for outcomes.
• Lead cross-functional initiatives for growth and strategic objectives.

Skills

Leadership

Cross-functional collaboration

Strategic planning

Analytical skills

Communication

Project management

Education

Bachelor's degree required

Job description

Blue Cross NC is seeking a Senior Manager to lead the Account Implementation and Sales Effectiveness functions. You will guide standard and custom group implementations, oversee a proposal support unit, and partner with Sales and operations to drive efficiency and compliance across the customer lifecycle.

The role emphasizes strategic planning, cross-functional collaboration, and data-driven improvement, with a Hybrid-Flex work setup and opportunities to influence enterprise-wide processes.