Senior Manager Responsible Gaming

MGM Resorts; Las Vegas (NV); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, and娱乐ment

Free parking

Health and income protection benefits

Professional development and volunteer

volunteering opportunities

Job summary

The Senior Manager Responsible Gaming at MGM Resorts International in Las Vegas leads the education and GameSense initiatives, driving training, content, surveys, and materials with autonomy.

You will design and deliver sessions, own materials across digital platforms, assess effectiveness, and coordinate with IT and marketing to implement guest awareness surveys. A Bachelor's in business or related field is required, with 4+ years of training experience; a Master’s is preferred.

Qualifications

• Bachelor's degree and 4+ years in corporate training or related fields.
• Experience in compliance, responsible gaming, or marketing is preferred.
• Master's degree and 5+ years in leadership roles preferred.

Responsibilities

• Lead development and evaluation of responsible gaming training and programs.
• Design and deliver training sessions for employees at all levels.
• Own training materials and ensure brand alignment across platforms.
• Assess training effectiveness using feedback and metrics.
• Coordinate with IT and marketing to implement surveys and tools.
• Represent MGM Resorts at industry events related to responsible gaming.

Skills

MS PowerPoint

Photoshop

Adobe

MS Word

Education

Bachelor's Degree in Business, learning & development, education, finance, or related field

Master's Degree in Business, education, organizational development, public policy, or related field - Preferred

Tools

MS PowerPoint

Photoshop

Adobe

MS Word

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Senior Manager Responsible Gaming is accountable for the execution, consistency, and continuous advancement of MGM Resorts International's responsible gaming education, awareness, and GameSense initiatives. This role leads the development, delivery, evaluation and ongoing refinement of training, content, surveys, and program materials, exercising independent judgment to prioritize work, identify opportunities for improvement, and drive alignment across properties and functions. The Sr Manager operates with a high degree of autonomy and initiative.

THE DAY-TO-DAY:

• Lead and execute walkthroughs and evaluations of training, messaging, and supporting technology, exercising judgment to prioritize and advance education and awareness initiatives.
• Design and deliver responsible gaming and GameSense training sessions, workshops, and seminars for employees at all levels, translating policy and principles into clear, relatable, and practical guidance.
• Own and evolve training materials, tools, job aids, tutorials, and instructional media across digital platforms, incorporating brand standards and tone to support clarity, engagement, and consistent understanding.
• Assess and drive improvements to training effectiveness using assessments, feedback, and prepare routine and ad hoc reports to support ongoing refinement.
• Maintain awareness of industry best practices and regulatory developments related to responsible gaming education and awareness and recommend updates to content, materials, or delivery approaches as appropriate.
• Execute mystery shop activity to track employee application and lead cross-functional coordination with Information Technology and Database Marketing to implement guest awareness surveys.
• Drive targeted awareness initiatives for employees and defined guest populations across geographic markets, adapting messaging and delivery to align with approved program objectives.
• Serve as a representative for MGM Resorts at industry events, conferences, and property or community activities related to responsible gaming and problem gambling.
• Act as a liaison with internal and external stakeholders, ensuring clear, consistent communication related to responsible gaming education and awareness initiatives.
• Advance and mature education and awareness efforts through continuous refinement of content, delivery methods, and engagement approaches to meet evolving industry and regulatory needs.

THE IDEAL CANDIDATE:

• Has a Bachelor's Degree in Business, learning & development, education, finance, or related field.
• Have 4+ Years of prior relevant experience Corporate training, responsible gaming, marketing, consulting, or other related functions.
• Proficiency with MS PowerPoint, Photoshop, Adobe, MS Word, and related programs.
• Ability to obtain gaming licensing in various regional jurisdictions, as necessary.
• Has a Master's Degree in Business, education, organizational development, public policy, or related field - Preferred.
• Have 5+ Years of prior relevant experience in Management or leadership role within compliance, corporate training, responsible gaming, marketing, consulting, or related functions - Preferred.
• Familiarity with associated laws/regulations related to the gaming industry and responsible gaming - Preferred.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community