Marketing Executive

MGM Resorts International; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Wellness incentive programs

Health & Income Protection

Discounts with partners

Free meals in employee dining

Free parking

Healthcare benefits

Professional development

Job summary

Las Vegas-based MGM Resorts International is seeking a Marketing Executive to expedite processes, judge appropriately, and execute casino customer requests. You will monitor activity, approve comps, manage reservations, and support marketing initiatives to grow the customer base.

Responsibilities include evaluating incentives, maintaining customer relations, and coordinating with Casino Marketing and venue staff to execute events and promotions while ensuring compliance with policies.

Qualifications

• 3+ years of prior relevant experience in a related field is required.
• Proof of eligibility to work in the country is required.

Responsibilities

• Determine and evaluate customers’ casino activity to provide corresponding incentives and approve limited comps and allowances.
• Maintain property’s customer base to support development efforts.
• Manage customers’ reservations using VIPR/AUTOCAB, OPERA & PATRON management systems.
• Grant limited marker authorization limits to qualifying customers when authorized.
• Contribute to decisions on customer credit lines, allowances, and comps.
• Assist in managing customers to profitable levels and work with Marketing teams to promote efforts.

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Marketing Executive to expedite processes, use appropriate judgment and make decisions to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices, and procedures

THE DAY-TO-DAY:

• Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).

• Maintain property’s customer base to support increasing the customer development efforts.

• Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.

• If authorized, grant limited amount of marker authorization limits to qualifying customers.

• Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.

• Assist in managing customers to profitable levels.

• Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.

• May attend special event functions when appropriate to promote marketing efforts and greet customers.

• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.

• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.

• Resolve customer disputes and complaints to the satisfaction of the customer and the company.

• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

THE IDEAL CANDIDATE:

• 3+ Years of Prior relevant experience in a related field required

• Proof of eligibility to work in the country located required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Health & Income Protection benefits (for eligible employees).

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.