Senior Manager, Recruiting Platform Operations

Capital One; Richmond (VA); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One in Richmond, VA seeks a Manager - Joining Product Operations to own production stability, user enablement, platform governance, and vendor performance across recruiting tech. As a senior IC, you will align product and tech delivery with business goals, ensure regulatory compliance, and deliver high-quality experiences for hiring teams.

Responsibilities include autonomous delivery, documentation modernization, training frameworks, and managing third-party vendors while driving

Qualifications

• Bachelor’s Degree or Military Experience.
• At least 3 years of experience in product operations, business operations, tech operations, or process management.
• At least 2 years of experience creating and maintaining user documentation, SOPs, training materials, or release communications.
• At least 2 years of experience managing enterprise software platforms, vendor operations, or system workflows.
• At least 2 years of experience analyzing operational data or system metrics to inform business decisions.
• 2+ years of experience in Talent Acquisition operations, HR technology, or enterprise recruitment systems (e.g., Workday, Phenom, ATS/CRM tools).
• Demonstrated success managing third-party vendor relationships, SLAs, and regulatory/compliance requirements.
• Strong cross-functional collaboration skills with Product, Tech, Risk/Legal, and business stakeholders.
• Familiarity with process improvement frameworks, Agile methodologies, or project management practices.
• Experience building data visualizations or reporting dashboards (Tableau, QuickSight, Excel) to track operational health and SLAs.

Responsibilities

• Own end-to-end execution for core operational deliverables and system processes that do not require direct Product or Tech engineering bandwidth.
• Establish clear reporting, SLA tracking, and operational visibility across all production workflows to ensure alignment with broader business priorities.
• Act as the primary operational point of contact for production escalations, rapidly diagnosing issues and driving cross-functional resolution.
• Partner closely with Product Management to stay synchronized with product roadmaps, ensuring operational readiness and seamless rollout of new features.
• Modernize and maintain user-facing documentation, SOPs, and self-serve resources to dramatically improve searchability, accuracy, and depth.
• Develop, update, and maintain comprehensive training frameworks and learning assets to enable recruiting teams, hiring managers, and operations staff.
• Manage third-party technology vendor relationships within the recruiting ecosystem to maintain high performance standards, enforce SLAs, and guarantee reliable data access.
• Safeguard platform compliance with internal risk management standards and external legal/regulatory requirements across all talent acquisition data pipelines and vendor integrations.

Skills

Product operations

Operations data analysis

Documentation creation

Vendor operations

Regulatory compliance

Cross-functional collaboration

Education

Bachelor’s Degree or Military Experience

Tools

Workday

Phenom

ATS/CRM tools

Job description

Capital One in Richmond, VA seeks a Manager - Joining Product Operations to own production stability, user enablement, platform governance, and vendor performance across recruiting tech. As a senior IC, you will align product and tech delivery with business goals, ensure regulatory compliance, and deliver high-quality experiences for hiring teams.

Responsibilities include autonomous delivery, documentation modernization, training frameworks, and managing third-party vendors while driving