Manager - Joining Product Operations

ITSMF; McLean (VA); On-site; USD 152,000 - 173,000; Full time

Job summary

Capital One is seeking a Manager, Joining Product Operations in McLean, VA, to anchor the Talent Acquisition funnel’s production stability, user enablement, and vendor governance across our recruiting technology stack. This senior IC will bridge Product/Tech delivery with business execution, ensuring regulatory compliance and high-quality user experiences across all hiring platforms.

The role collaborates with Product Management on roadmaps, maintains documentation and SOPs, and develops

Qualifications

• Bachelor’s degree or Military Experience required.
• 3+ years in product operations, business operations, tech operations, or process management.
• 2+ years creating and maintaining user documentation, SOPs, training materials, or release communications.
• 2+ years managing enterprise software platforms, vendor operations, or system workflows.
• 2+ years analyzing operational data or system metrics to inform business decisions.

Responsibilities

• Own end-to-end execution for core operational deliverables and system processes that do not require direct Product or Tech engineering bandwidth.
• Establish clear reporting, SLA tracking, and operational visibility across all production workflows to ensure alignment with broader business priorities.
• Act as the primary operational point of contact for production escalations, rapidly diagnosing issues and driving cross-functional resolution.

Skills

Operational governance

Vendor management

Cross-functional collaboration

Process improvement

Agile methodologies

Education

Bachelor’s Degree

Military Experience

Tools

Tableau

Excel

Workday

Amazon QuickSight

Job description

Manager - Joining Product Operations

The Manager, Joining Product Operations serves as the operational anchor for Capital One’s Talent Acquisition funnel, taking full ownership of production stability, user enablement, platform governance, and vendor performance across our recruiting technology suite. Operating as a senior individual contributor, this role bridges the gap between Product/Tech delivery and business execution—ensuring seamless operational continuity, strict regulatory compliance, and high-quality end-user experiences across all hiring platforms.

Key Responsibilities

Production Operations & Independent Execution

• Autonomous Delivery: Own end-to-end execution for core operational deliverables and system processes that do not require direct Product or Tech engineering bandwidth.
• Operational Transparency: Establish clear reporting, SLA tracking, and operational visibility across all production workflows to ensure alignment with broader business priorities.
• System Stability & Issue Management: Act as the primary operational point of contact for production escalations, rapidly diagnosing issues and driving cross-functional resolution.

User Enablement & Documentation Excellence

• Product & Release Alignment: Partner closely with Product Management to stay synchronized with product roadmaps, ensuring operational readiness and seamless rollout of new features.
• Documentation Step-Changes: Modernize and maintain user-facing documentation, standard operating procedures (SOPs), and self-serve resources to dramatically improve searchability, accuracy, and depth.
• Training & Adoption: Develop, update, and maintain comprehensive training frameworks and learning assets to enable recruiting teams, hiring managers, and operations staff.

Vendor Governance & Compliance

• Vendor Operations: Manage third-party technology vendor relationships within the recruiting ecosystem to maintain high performance standards, enforce SLAs, and guarantee reliable data access.
• Regulatory Oversight: Safeguard platform compliance with internal risk management standards and external legal/regulatory requirements across all talent acquisition data pipelines and vendor integrations.

Basic Qualifications

• Bachelor’s Degree or Military Experience
• At least 3 years of experience in product operations, business operations, tech operations, or process management
• At least 2 years of experience creating and maintaining user documentation, standard operating procedures (SOPs), training materials, or release communications
• At least 2 years of experience managing enterprise software platforms, vendor operations, or system workflows
• At least 2 years of experience analyzing operational data or system metrics to inform business decisions

Preferred Qualifications

• 2+ years of experience in Talent Acquisition operations, HR technology, or enterprise recruitment systems (e.g., Workday, Phenom, ATS/CRM tools)
• Demonstrated success managing third-party vendor relationships, service level agreements (SLAs), and regulatory/compliance requirements
• Strong cross-functional collaboration skills, with experience partnering alongside Product, Tech, Risk/Legal, and business stakeholders
• Familiarity with process improvement frameworks, Agile methodologies, or project management practices
• Experience building data visualizations or reporting dashboards (e.g., Tableau, QuickSight, Excel) to track operational health and SLAs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project ManagementRichmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).