Senior Manager, Quality & Operational Excellence (Remote)

Providence; Washington; Remote; USD 110,000 - 160,000; Full time

Job summary

Providence is seeking a Senior Manager Quality to lead the Operational Excellence for Patient Access Services. This remote role focuses on stabilizing and elevating the performance of Pre-Service teams across all states.

You will oversee process improvements, Epic enhancements, training, data analysis, and HR-related activities to drive patient-focused outcomes and enterprise-wide quality. Join a culture that values caregivers and excellence in service.

Qualifications

• Experience leading quality and operational excellence in healthcare revenue cycle.

Responsibilities

• Lead and oversee quality initiatives for Patient Access Services and Pre‑Service teams.
• Drive process improvements, Epic enhancements, and data analytics to improve outcomes.

Job description

Providence is seeking a Senior Manager Quality to lead the Operational Excellence for Patient Access Services. This remote role focuses on stabilizing and elevating the performance of Pre-Service teams across all states.

You will oversee process improvements, Epic enhancements, training, data analysis, and HR-related activities to drive patient-focused outcomes and enterprise-wide quality. Join a culture that values caregivers and excellence in service.