Strategic Conversational Marketing Architect

Salesforce; Atlanta (GA); On-site; USD 171,200 - 273,000; Full time

Benefits offered by this job

401(k)

Stock purchasing program

Paid parental leave

Job summary

Salesforce is seeking a Lead Qualified Success Architect to own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll guide customers through the implementation framework and align data models with business objectives.

You will collaborate with Enterprise Architects, drive adoption of Qualified products, and deliver executive health score analyses to support renewals.

Qualifications

• 10+ years of Mid Market/Enterprise software experience.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Deep working knowledge of Salesforce CRM.

Responsibilities

• Coming to work with an amazing and talented team.
• Working hard, learning a ton, and having fun every day.
• Delivering and leading customers through the Qualified Implementation Framework.
• Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products.
• Document technical requirements to implement a Qualified Data Model aligned to business objectives.
• Establish a deep consultative relationship with client business units.
• Provide coaching and education to key stakeholders about Conversational Marketing.
• Conduct Quarterly Business Reviews with key stakeholders.
• Identify successful customers and work with Marketing to turn them into advocates.
• Engage in internal product discussions to shape the product roadmap.
• Executive analysis of customer health score to achieve renewal targets.

Skills

Interpersonal communication

Salesforce knowledge

Executive communication

Consultative selling

Education

Bachelor's degree

Tools

Salesforce CRM

Marketing automation systems

Job description

Salesforce is seeking a Lead Qualified Success Architect to own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll guide customers through the implementation framework and align data models with business objectives.

You will collaborate with Enterprise Architects, drive adoption of Qualified products, and deliver executive health score analyses to support renewals.