Senior Manager, Product Operations & Customer Success

Mastercard; O’Fallon (MO); Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

Mastercard Move's Manager, Product Operations & Customer Success leads onboarding and ongoing operations for customers, coordinating with acquirers, processors, resellers, issuers and regional teams. This role drives process improvements, tracks program progress, and ensures customer programs align with approved use cases and rules.

The position requires strong judgment, attention to detail, and the ability to manage multiple requests while delivering scalable customer solutions.

Qualifications

• Experience in product operations, onboarding, implementation management or related fields.
• Ability to manage customer or partner relationships across multiple stakeholders.
• Familiarity with money movement and payment operations concepts is a plus.

Responsabilités

• Serve as primary operational liaison between customers and internal teams across Mastercard Send platforms.
• Coordinate onboarding, implementation, and ongoing operations with cross-functional partners.
• Identify process bottlenecks and drive scalable improvements for customer programs.
• Communicate requirements, update stakeholders, and ensure accurate records and status reporting.
• Monitor program progress, resolve issues, and provide risk assessments to customers and teams.

Connaissances

Product operations

Customer onboarding

Cross‑functional coordination

Payment operations

Customer success

Description du poste

Mastercard Move's Manager, Product Operations & Customer Success leads onboarding and ongoing operations for customers, coordinating with acquirers, processors, resellers, issuers and regional teams. This role drives process improvements, tracks program progress, and ensures customer programs align with approved use cases and rules.

The position requires strong judgment, attention to detail, and the ability to manage multiple requests while delivering scalable customer solutions.