Senior Manager (Presales) Partner Technology Architecture

Servicenow; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of Partner Technology Architects, driving partner growth through pre-sales excellence, solution strategy, and AI-first adoption.

You will stay hands-on, coaching your team, guiding critical engagements, and translating capabilities into repeatable offerings that partners can build, scale, and monetize, with travel up to 30%.

Qualifications

• 10+ years of pre-sales solution consulting or enterprise technology advisory experience.
• 6+ years of leadership in pre-sales or partner practices.
• Experience coaching and leading senior professionals with a team-first approach.
• Proven ability to work with partners, SI, hyperscalers, or tech alliances.
• Strong executive presence to influence VP+ and CXO-stakeholders.

Responsibilities

• What You'll Do: lead a team of Partner Technology Architects and align priorities with growth goals.
• Coordinate with Sales, Services, Marketing, and internal teams to deliver a unified partner experience.
• Drive pre-sales excellence, solution strategy, and AI-enabled offerings with partner engagements.

Job description

ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of Partner Technology Architects serving our Global and strategic partners. As a first-line people leader, you will build and develop a high-performing team that drives holistic partner growth through pre-sales technical excellence, solution strategy, business development, and AI-first technology adoption. You will remain hands‑on: coaching your team, staying close to critical partner engagements, and owning the outcomes your team delivers. You will translate platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. This role requires travel for partner, customer, and organizational activities of up to 30%.

While this role leads strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation for the team, including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements.

What You'll Do

As a Senior Manager, you will lead a team of Partner Technology Architects, set their priorities against partner and Global Partners & Alliances goals, and remain accountable for the partner outcomes your team delivers.

People Leadership & Team Development

• Lead, coach, and develop a team of Partner Technology Architects, setting clear goals and growing each member according to business needs and individual professional goals.
• Evaluate team members regularly through direct observation, peer feedback, and sales feedback.
• Build and maintain a recruiting pipeline and hire to meet future business demands.
• Manage day‑to‑day team operations, including resource scheduling, activity reporting, and expense review and approval.
• Assign resources to partner engagements, joint solution development, and demand generation to ensure effective use of skills across the assigned region.

Partner Strategy & Business Development

• Ensure your team serves as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go‑tomarket priorities across all routes to market.
• Advise partners on practice growth, specialization strategy, and readiness for AI‑enabled offerings.
• Develop forward‑looking strategies with a clear investment and go‑to‑market plan covering headcount, training, and tools.
• Influence partner‑sourced and partner‑influenced pipeline through offer‑led strategy and solution differentiation.
• Drive cross‑industry development and go‑to‑market strategies for innovative solutions with partners.
• Connect solution strategy to measurable business outcomes, including efficiency, growth, ROI, and time‑to‑value.
• Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

Pre‑Sales Excellence & Solution Strategy

• Ensure your team delivers technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner‑led deal velocity, and participate directly where needed.
• Drive solution strategy that aligns partner offerings to high‑value industry workflows and customer outcomes.
• Oversee partner‑led proofs of concept and co‑demonstrations that prove business value, technical feasibility, and competitive differentiation.
• Provide technical escalation support for critical partner‑led opportunities at key deal milestones.
• Maintain workflow fluency across enterprise domains, including CRM, IT, Security, and Business Services.
• Champion AI‑first solution design, including intelligent workflows, automation, and agentbased use cases.
• Promote responsible, enterprise‑ready AI adoption aligned to governance and trust standards.

Required:

• 10+ years of pre‑sales solution consulting, partner strategy, or enterprise technology advisory experience, with a proven record of leading technical discovery, demonstrations, and partner engagements.
• 6+ years of leadership experience, preferably within pre‑sales, professional services, or partner‑aligned organizations, including building or leading pre‑sales or partner practices.
• Experience coaching, mentoring, and managing a team of senior‑level professionals, with a structured, team‑first approach to goals and objectives.
• Proven experience working directly with partners, system integrators, service providers, hyperscalers, or technology alliances.
• Strong executive presence, with the ability to influence VP+ and CXO‑level partner stakeholders and to collaborate across Enterprise Architects, Technical Architects, Offering Managers, and Directors.
• Demonstrated ability to connect business strategy, industry context, and