Technical Support Engineer 2, Premier - NYC (Japanese Speaking)

Datadog; City of Niagara Falls (NY); Hybrid; USD 81,000 - 108,000; Full time

Benefits offered by this job

Stock RSUs

ESPP

Mentor program

Career development

Inclusion talks

Job summary

Datadog in New York is seeking a Technical Support Engineer 2, Premier who speaks Japanese to support Premier customers and educate them on the platform. You will work on a fast-paced team, build strong customer relationships, and dive into Datadog’s vast integrations to resolve issues.

You’ll contribute to documentation, participate in health checks with Premier customers, and collaborate across teams. This role offers hybrid work with on-site days in NYC and opportunities for growth within

Qualifications

• 2+ years in multi-channel technical support at a SaaS company.
• Some programming experience and basic Linux knowledge.
• Self-motivated, detail-oriented, and committed to continuous learning.
• A client-centric decision maker who escalates when needed.
• Experience in Premium/Enterprise technical support roles.
• Knowledge of current infrastructure and monitoring technologies.
• Ability to work a rotating schedule including weekends.
• Fluent in written and spoken Japanese.

Responsibilities

• Respond to client requests on phone, chat and tickets while educating on the platform.
• Build relationships with Premier customers and understand their environments.
• Reproduce issues and analyze Datadog’s 600+ integrations.
• Create documentation and knowledge articles for various technologies.
• Drive product conversations based on client needs.
• Participate in routine health check meetings with Premier Customers.
• Work from a Datadog office 3-5 days per week.

Skills

Multi-channel support

SaaS experience

Programming basics

Linux basics

Japanese language

Job description

Technical Support Engineer 2, Premier - NYC (Japanese Speaking)

New York, New York, USA

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
• Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
• Reproduce issues and dive into the 600+ integrations that Datadog works with
• Build out documentation and knowledge based articles for a variety of technology
• Drive product conversations based on needs and problems learned during client interactions
• Participate in routine health check meetings with Premier Customers
• Work from a Datadog office 3 - 5 days per week

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• A tinkerer with some programming experience and a basic knowledge of Linux
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• A decision maker but know when the decision should be escalated
• Have been in a Premium/Enterprise technical support role previously
• Knowledgeable of current infrastructure and monitoring solutions and technologies
• Able to work a rotating schedule that requires weekend availability
• Fluent in written and spoken Japanese

Benefits and Growth:

• Best-in-breed onboarding
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

The reasonably estimated yearly salary for this role at Datadog is:

$81,000 — $108,000 USD

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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