Premier Technical Solutions Engineer

Datadog; New York (NY); Hybrid; USD 81,000 - 108,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Mentor program

RSU grants

Employee stock purchase plan

Career development

Job summary

Datadog is seeking a Premier Support Engineer to join our in-house Technical Solutions team. You will respond to client requests across phone, chat, and tickets, educate customers on the Datadog platform, and build trusted relationships with Premier Customers.

The role requires 2+ years in SaaS support, Linux basics, some programming, and a client-centric mindset. You will work in a hybrid office setting in New York, 3–5 days per week, and participate in health checks and product conversations

Qualifications

• Experience in multi-channel technical support for a SaaS company.
• Some programming experience and basic Linux knowledge.
• Self-motivated, detail-oriented, and eager to learn.
• Client-centric decision making with escalation when needed.
• Previous Premium/Enterprise support experience.
• Knowledge of monitoring infrastructure and technologies.
• Willing to work rotating shifts including weekends.
• Fluent in written and spoken Japanese.

Responsibilities

• Respond to client requests on our fast paced team while educating clients on the use of the Datadog platform.
• Develop relationships with Premier Customers, working to understand their environment.
• Reproduce issues and navigate the 600+ integrations that Datadog supports.
• Build documentation and knowledge base articles for various technologies.
• Drive product conversations based on needs learned during client interactions.
• Participate in routine health check meetings with Premier Customers.
• Work from a Datadog office 3 - 5 days per week.

Skills

Multichannel support

SaaS experience

Linux basics

Customer-centric

Programming basics

Weekend availability

Job description

Datadog is seeking a Premier Support Engineer to join our in-house Technical Solutions team. You will respond to client requests across phone, chat, and tickets, educate customers on the Datadog platform, and build trusted relationships with Premier Customers.

The role requires 2+ years in SaaS support, Linux basics, some programming, and a client-centric mindset. You will work in a hybrid office setting in New York, 3–5 days per week, and participate in health checks and product conversations