Senior Manager, Pre-Sales Experience & Strategy

eBSI Export Academy; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Navan’s GO&S organization seeks a Senior Manager of Client Experience (Pre-Sales Solutions & Scoping) to architect operational experiences in the earliest commercial lifecycle. You will transform pre-sales from gatekeeping to proactive driver, embedding experts into late-stage sales to win enterprise deals.

You’ll lead cross-functional teams, unify service offerings, and translate configurations into compelling narratives for C-suite stakeholders, while enforcing scoping guardrails and aligning

Qualifications

• 5–7+ years in Pre-Sales Solutions, CX Operations, Commercial Scoping, or Technical Account Management (SaaS or travel industries preferred).
• Ability to work with cross-functional teams across regions to protect scope and accelerate deals.
• Excellent interpersonal, negotiation, and stakeholder management skills for high-stakes discussions.
• Ability to enforce guardrails with integrity and independent thinking in revenue-driven environments.
• Strong analytical skills using historical data, AI metrics, and capacity modeling to validate configurations.

Responsibilities

• Lead GOS Sales Squad Execution by embedding operational experts into late-stage sales pitches and RFPs.
• Drive service tier unification by simplifying legacy offerings into unified high-value packages.
• Redefine the service bar by translating configurations into value-driven narratives for executives.
• Conduct strategic commercial consultations aligning delivery with regional pricing and AVA capabilities.
• Enforce scoping guardrails and prevent misaligned promises in the pre-sales pipeline.
• Build strategic alliances across commercial teams and Global Operations to keep CX top of mind.
• Serve as the commercial liaison between GO&S and Sales during pipeline reviews.
• Standardize pre-sales collateral and capability matrices with Enablement.
• Track Pre-Sales metrics to drive data-backed commercial decisions.

Skills

Operational background

Cross-functional diplomat

Masterful communicator

Critical problem solver

Analytical & capacity modeling

Job description

Navan’s GO&S organization seeks a Senior Manager of Client Experience (Pre-Sales Solutions & Scoping) to architect operational experiences in the earliest commercial lifecycle. You will transform pre-sales from gatekeeping to proactive driver, embedding experts into late-stage sales to win enterprise deals.

You’ll lead cross-functional teams, unify service offerings, and translate configurations into compelling narratives for C-suite stakeholders, while enforcing scoping guardrails and aligning