Senior Manager, Enterprise Pre-Sales Experience

TripActions; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Navan’s GO S organization seeks a Senior Manager of Client Experience (Pre-Sales Solutions Scoping) to architect the operational experiences customers expect in the early commercial lifecycle. You will transform pre-sales from gatekeeper to proactive driver, embedding elite service into late-stage deals to win enterprise clients.

Lead the GOS Sales Squad, unify service tiers with pricing and product teams, and translate configurations into value-driven narratives for C-suite sponsors.

Responsibilities

• Lead GOS Sales Squad Execution: Personally lead and deploy the GOS Sales Squad initiative into late-stage enterprise pitches and RFP responses to leverage five-star care as a core competitive advantage.
• Drive Service Tier Unification: Partner with pricing and strategy teams to simplify fractured legacy services into unified, high-value packages.
• Redefine the Service Bar: Translate streamlined configurations into value-driven commercial narratives for C-suite sponsors and executive assistants.
• Conduct Strategic Commercial Consultations: Align service packages with regional pricing structures and AVA capabilities to protect margins while avoiding onboarding drag.

Job description

Navan’s GO S organization seeks a Senior Manager of Client Experience (Pre-Sales Solutions Scoping) to architect the operational experiences customers expect in the early commercial lifecycle. You will transform pre-sales from gatekeeper to proactive driver, embedding elite service into late-stage deals to win enterprise clients.

Lead the GOS Sales Squad, unify service tiers with pricing and product teams, and translate configurations into value-driven narratives for C-suite sponsors.