Senior Manager, Pre-Sales Experience & Scoping

Coinscapture; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Navan seeks a Senior Manager of Client Experience to architect the pre-sales operational footprint during the early commercial lifecycle. You will lead the GOS Sales Squad, align service offerings with pricing, and showcase AI-first capabilities in late-stage deals to win enterprise customers.

This role requires 5–7+ years in Pre-Sales Solutions or related fields, with strong cross-functional collaboration and a track record of delivering high-value packages while protecting margins.

Qualifications

• 5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management.
• Strong background working alongside high-velocity commercial teams and multi-regional internal organizations.
• Excellent interpersonal, communication, negotiation, and relationship-building skills for high-stakes discussions.
• Ability to enforce operational guardrails with integrity in a revenue-driven environment.
• Analytical skills with historical support data, AI metrics, and capacity modeling.

Responsibilities

• Lead and deploy the GOS "Sales Squad" into late-stage enterprise sales pitches and RFP responses.
• Ruthlessly identify and simplify fractured legacy service offerings into unified, high-value packages.
• Translate streamlined service configurations into value-driven commercial narratives for executives.
• Align delivery packages with regional pricing structures and AI capabilities alongside premium human support options.
• Enforce scoping integrity by creating pre-sales checkpoints and co-authoring operational solutions.
• Publish standardized pre-sales collateral, capability matrices, and SLA decks for customer presentations.
• Track and report key pre-sales health indicators for deal quality and pipeline velocity.

Skills

Operational background

Cross-functional diplomat

Masterful communicator

Analytical & capacity modeling

Job description

Navan seeks a Senior Manager of Client Experience to architect the pre-sales operational footprint during the early commercial lifecycle. You will lead the GOS Sales Squad, align service offerings with pricing, and showcase AI-first capabilities in late-stage deals to win enterprise customers.

This role requires 5–7+ years in Pre-Sales Solutions or related fields, with strong cross-functional collaboration and a track record of delivering high-value packages while protecting margins.