Senior Manager, Pre-Sales & Elite Client Experience

01A; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

Navan is seeking a Senior Manager of Client Experience (Pre‑Sales Solutions & Scoping) to architect the operational experiences customers expect during the earliest stages of the commercial lifecycle. This role transforms pre‑sales delivery into a proactive driver, embedding experts into late‑stage pitches to win enterprise clients and align pricing, AI capabilities, and premium support options.

You will lead the GOS Sales Squad, unify service tiers, and work with Product Marketing and Sales

Qualifications

• Proven background in Pre-Sales Solutions or Customer Experience Operations.
• Strong cross-functional collaboration across sales, product, and pricing teams.
• Excellent interpersonal, negotiation, and relationship-building skills.
• Ability to enforce guardrails and align operational delivery with commercial goals.
• Analytical skills with data-driven decision making and capacity modeling.

Responsibilities

• Lead the pre-sales scoping effort and Sales Squad in late-stage enterprise deals.
• Unify service tiers and translate configurations into compelling commercial narratives.
• Interface with GO&S, Product, Pricing, and Sales to simplify legacy offerings.
• Define and enforce scoping integrity and publish pre-sales collateral.
• Track pre-sales metrics and provide data-driven insights for pipeline decisions.

Skills

Operational leadership

Cross-functional collaboration

Communication skills

Analytical thinking

Capacity modeling

Job description

Navan is seeking a Senior Manager of Client Experience (Pre‑Sales Solutions & Scoping) to architect the operational experiences customers expect during the earliest stages of the commercial lifecycle. This role transforms pre‑sales delivery into a proactive driver, embedding experts into late‑stage pitches to win enterprise clients and align pricing, AI capabilities, and premium support options.

You will lead the GOS Sales Squad, unify service tiers, and work with Product Marketing and Sales