Senior Manager, Pre-Sales Experience & Scoping

TripActions; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

Navan is seeking a Senior Manager of Client Experience (Pre‑Sales Solutions & Scoping) to architect the pre‑sales operational experience during the early commercial lifecycle. You will lead the GOS Sales Squad, simplify legacy service offerings, and align pricing with capabilities to win enterprise deals.

In this role, you will partner with Global Operations, Product, Pricing, and Sales to deliver Five‑Star Care in a scalable, AI‑assisted framework, while ensuring realistic expectations with

Qualifications

• 5–7+ years of progressive experience in Pre‑Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management.
• Strong cross‑functional collaboration with sales, product, pricing and enablement teams.
• Excellent communication, negotiation and relationship-building skills.
• Analytical mindset with ability to model capacity and read data to drive decisions.

Responsibilities

• Lead the GOS Sales Squad execution by embedding operational experts into late‑stage sales pitches and RFP responses.
• Unify service tiers by simplifying legacy offerings into high‑value packages.
• Redefine the service bar with streamlined configurations and value‑driven narratives for C‑suite stakeholders.
• Align pre‑sales delivery packages with regional pricing and AVA capabilities.
• Enforce scoping guardrails and publish standardized pre‑sales collateral.
• Govern pre‑sales metrics and provide data‑backed insights to improve deal quality and velocity.

Job description

Navan is seeking a Senior Manager of Client Experience (Pre‑Sales Solutions & Scoping) to architect the pre‑sales operational experience during the early commercial lifecycle. You will lead the GOS Sales Squad, simplify legacy service offerings, and align pricing with capabilities to win enterprise deals.

In this role, you will partner with Global Operations, Product, Pricing, and Sales to deliver Five‑Star Care in a scalable, AI‑assisted framework, while ensuring realistic expectations with