Senior Manager, Pre-Sales Experience & Scoping

Navan; Oregon; Hybrid; USD 130,000 - 180,000; Full time

Job summary

Navan is seeking a Senior Manager of Client Experience (Pre-Sales Solutions & Scoping) to architect the pre-sales operational footprint and transform it into a strategic commercial driver. You will lead the GOS Sales Squad, simplify legacy offerings, and align with regional pricing while showcasing Navan's AI-enabled capabilities as a differentiator.

You will collaborate with Global Operations, Product, Pricing, and Sales to set expectations, manage complex scoping, and protect margins while

Qualifications

• 5-7+ years in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management, ideally SaaS or corporate travel.
• Experience collaborating with high-velocity commercial teams across multi-regional orgs.
• Strong interpersonal, communication, negotiation, and relationship-building skills.
• Ability to enforce guardrails in a revenue-driven environment.
• Analytical skills with capacity modeling using historical data and AI metrics.

Responsibilities

• Lead GOS Sales Squad Execution: embed operational experts into late-stage enterprise pitches and RFP responses.
• Drive Service Tier Unification: simplify fractured legacy offerings into unified, high-value packages.
• Redefine the Service Bar: translate configurations into value-driven narratives for executives.
• Conduct Strategic Commercial Consultations: align delivery packages with regional pricing and AVA capabilities.
• Execute Guardrail Enforcement: maintain data-backed scoping guardrails with Sales leadership.
• Build Strategic Alliances: align GO&S with Product, Pricing, and Sales.
• Serve as Commercial Liaison: attend pipeline reviews as the source of truth for support.
• Enforce Scoping Integrity: create pre-sales checkpoints to reduce mispromises.
• Standardize Operational Collateral: publish clean pre-sales collateral and SLA decks.
• Govern Pre-Sales Metrics: track deal quality, scoping compliance, and pipeline velocity.

Skills

Operational background

Cross-functional diplomat

Masterful communicator

Problem-solver

Analytical capacity modeling

Job description

Navan is seeking a Senior Manager of Client Experience (Pre-Sales Solutions & Scoping) to architect the pre-sales operational footprint and transform it into a strategic commercial driver. You will lead the GOS Sales Squad, simplify legacy offerings, and align with regional pricing while showcasing Navan's AI-enabled capabilities as a differentiator.

You will collaborate with Global Operations, Product, Pricing, and Sales to set expectations, manage complex scoping, and protect margins while