Senior Manager, Client Strategy Enablement

ShopMy

New York (NY)

Hybrid

USD 140,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Medical & Dental Coverage at 70%

Equity in ShopMy

Flexible PTO

14 weeks of parental leave

Wellness & Social Stipend

Technology Stipend

Learning & Development Stipend

401k program (3% automated)

Wellhub Membership

Company retreats

Monetize your influence on ShopMy page

Job summary

ShopMy is seeking a Senior Manager of Client Strategy Enablement to own the systems, content, and programs that make our Client Strategy team more consistent and effective at driving retention and growth.

Reporting into Client Strategy leadership, you’ll connect Client Strategy with Product, Product Marketing, and GTM partners—turning business priorities into playbooks, training, coaching, and measurement that help post-sales teams ramp quickly and perform at a high level.

Qualifications

5–8 years in enablement or capability building in a high-growth B2B company
Proven track record building programs at scale for customer-facing teams
Excellent communicator across async and live channels
Self-starter who can build from zero in ambiguity
Strong cross-functional instincts and ability to influence without authority
Dynamic teacher/trainer with coaching and facilitation strengths
Experience in a product-led org and with post-sales enablement

Responsibilities

Build the post-sales enablement engine end-to-end across enterprise, growth, and SMB segments
Create onboarding, objection handling, product communications, messaging guides, and client conversation frameworks
Design and run onboarding ramps and ongoing training for product launches and core skills
Identify capability gaps and convert insights into scalable trainings and playbooks
Coach for performance through Gong reviews, deal deep dives, and skill-building
Define and track leading indicators to prove enablement drives retention and growth
Serve as bridge between Client Strategy and Product, Product Marketing, and GTM teams

Skills

Enablement

Cross-functional

Training

Communication

Self-starter

Facilitation

Coaching

Product-led

Tools

Gong

AI tools

Job description

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the Role…

As Senior Manager of Client Strategy (Post-Sales) Enablement, you will own the systems, skills, and content that make our Client Strategy team more consistent, and more effective at driving retention and growth.

Reporting into Client Strategy leadership, you'll be the connective tissue between Client Strategy, Product, Product Marketing, and cross-functional GTM partners — turning business priorities into the playbooks, training, coaching, and measurement that help every post-sales team member ramp quickly, navigate client conversations with confidence, and execute at a high level. Enablement here spans four pillars - content, training, coaching, measurement - and you'll own all four.

What You’ll Do:

Build the post-sales enablement engine. Own ShopMy’s post-sales enablement function end to end, setting strategy across enterprise, growth, and SMB segments

Create targeted content that drives commercial outcomes. Develop and maintain onboarding materials, objection-handling resources, new product communications, messaging guides, client conversation frameworks, and playbooks that Client Strategy Managers actually use - partnering with Product and Product Marketing to keep them accurate, current and on-brand
Design and run training. Build the onboarding ramp programs for new Client Strategy hires and ongoing training on product launches, commercial instincts, and core skills that raise the floor across the team
Identify and address capability gaps. Turn opportunities identified with Client Strategy leadership into scalable programming - from evergreen learning agendas to targeted trainings tied to launches
Coach for performance. Partner with Client Strategy leadership to embed coaching into the team’s rhythm — Gong call reviews, deal deep dives, and skill-building — so Client Strategy Managers continuously improve where it matters most.
Measure what works. Define and track the leading indicators that prove enablement is working, anchored to retention and growth outcomes
Operate cross-functionally. Serve as the bridge between Client Strategy and key partners across Product, Product Marketing, and GTM teams - translating cross-functional context into the right support for Client Strategy Managers

You Are Energized By:

Building an enablement function from zero

Designing programs that change behavior in real client conversations, not just in theory
Fast-moving, ambiguous environments where priorities shift as the business scales
Influencing across teams without relying on formal authority
Helping customer-facing teams absorb complexity - new products, evolving messaging, AI-driven workflows

What We Are Looking For:

5–8 years in enablement, learning, or capability building at a high-growth B2B company

Proven track record building programs at scale for customer-facing teams - this org is 40+ people today
Commercial context experience in sales, post-sales, or customer-facing enablement (driving growth outcomes, not just service outcomes)
Instructional design that drives adoption - a track record of building content and training that busy post-sales teams actually use because it helps in real client situations
Experience in a product-led org
Excellent communicator - async, live, and everything in between - who can make complex things simple and get teams to adopt new behaviors
Self-starter, comfortable building from zero in ambiguity
Strong cross-functional instincts, building trust quickly and influencing stakeholders without authority
Dynamic teacher/trainer with strong facilitation and coaching instincts

Bonus Points:

Experience standing up a post-sales, customer enablement, or revenue enablement function for the first time

Background as a CSM, AE, or other commercial customer-facing role before moving into enablement
B2B experience
Experience supporting teams through major product launches and rollout motions
AI-forward - experience with core AI tools and evidence of thinking about enablement in an AI-first way
NYC-based is a plus, but not required

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$140,000—$160,000 USD

_The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!_

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as: