Senior Manager, PBM Client Services

MedImpact Healthcare Systems; Stati Uniti; Remoto; USD 82.000 - 139.000; Tempo pieno

Descrizione del lavoro

MedImpact Healthcare Systems is seeking a Client Services Manager to lead a team of Account Managers and drive client-focused strategies for the PBM business. You will oversee service delivery, ensure performance guarantees, and partner with executives to align revenue growth with client satisfaction.

The role emphasizes leadership, process improvement, and cross‑functional collaboration to deliver value in a complex healthcare benefits setting in the United States.

Mansioni

• Manage assigned group of Account Managers and oversee development and execution of client-specific plans.
• Ensure client teams meet service agreements and performance guarantees to limit financial liabilities.
• Coordinate with Account Executives on client financial activities, including report validation and documentation.
• Provide day-to-day leadership to deliver exceptional service, developing policies, procedures, budgets, and quality standards.
• Identify and drive business process improvements and budget planning for the service unit.
• Maintain relationships with key client decision-makers to improve satisfaction and retention.

Conoscenze

Client management

Leadership

Budget management

Account planning

Descrizione del lavoro

MedImpact Healthcare Systems is seeking a Client Services Manager to lead a team of Account Managers and drive client-focused strategies for the PBM business. You will oversee service delivery, ensure performance guarantees, and partner with executives to align revenue growth with client satisfaction.

The role emphasizes leadership, process improvement, and cross‑functional collaboration to deliver value in a complex healthcare benefits setting in the United States.