PBM Client Success Manager

affirmedrxpbc; United States; Remote; USD 75,000 - 115,000; Full time

Job summary

AffirmedRx is seeking a Client Manager to oversee daily client operations, including benefit administration and plan changes, while coordinating with cross-functional teams to ensure a seamless client experience.

The role emphasizes effective communication, accurate account documentation, and proactive identification of opportunities to improve client satisfaction and performance within healthcare plans.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 0–1 year of experience in account management or client-facing operations within PBM or healthcare.
• Healthcare experience required.
• Strong communication and ability to translate complex PBM information for non-technical audiences.
• Proficiency with CRM systems and Microsoft Office/Teams.

Responsibilities

• Serve as day-to-day contact for assigned client accounts.
• Coordinate with cross-functional teams to deliver client service.
• Assist with benefit administration and plan configuration requests.
• Track timelines, renewals, and ensure deliverables are met.
• Prepare client meetings and maintain accurate account records.

Skills

Healthcare experience

CRM proficiency

Microsoft Office/Teams

Clear communication

Attention to detail

Account management

Education

Bachelor's degree in Business, Healthcare Administration, or related field

Tools

CRM software

Microsoft Office

Teams

Job description

AffirmedRx is seeking a Client Manager to oversee daily client operations, including benefit administration and plan changes, while coordinating with cross-functional teams to ensure a seamless client experience.

The role emphasizes effective communication, accurate account documentation, and proactive identification of opportunities to improve client satisfaction and performance within healthcare plans.