Senior Manager, Patient Support & Operational Excellence

Blink Health; St. Louis (MO); Presencial; USD 140 000 - 190 000; Tempo integral

Resumo da oferta

Blink Health seeks a Sr. Manager, Operational Excellence (Patient Support) to lead strategic initiatives across Patient Services, Product, and Data. The role demands a data-driven leader who can drive root-cause analysis, implement countermeasures, and raise the bar for operational performance.

You will collaborate with cross-functional teams, oversee process improvements, and build dashboards to monitor key metrics, ensuring exceptional patient experiences at scale.

Qualificações

• Location: Pittsburgh or Seattle; Open to New York City or Seattle with 25% travel.
• Experience: 10+ years in operations, strategy, or process improvement in a high-growth company (healthcare tech, pharmacy, and/or call center experience preferred).
• Problem solving: Exceptional skills with Lean/Six Sigma and delivering high-impact results.
• Project management: Able to lead multiple projects and coordinate cross-functional stakeholders.
• Detail-oriented: Quickly become an expert, ask the right questions, ensure accuracy.
• AI fluent: Use AI in daily workflows and implement enterprise-wide.
• Data-driven: Define and monitor key metrics; analyze data to identify trends.
• Collaborative mindset: Drive cross-functional teams to deliver results.
• Communication: Excellent verbal and written communication.
• Adaptability/Resiliency: Thrive in fast-paced environments and navigate ambiguity.

Responsabilidades

• Strategic Planning: Develop and execute operational strategies aligned with the company vision.
• Lead a portfolio of initiatives across Patient Services, Product & Engineering, Data, and cross-functional teams.
• Deliver Process Improvement projects to improve CSAT and Average Handle Time.
• Improve Contact Rate by addressing root causes of patient contacts.
• Problem Solving: build comprehensive solutions across people, process, and tech.
• Analytics & Reporting: run queries, build dashboards, and report metrics to stakeholders.
• Foster Operational Excellence across processes, data monitoring, and documentation via Lean/Six Sigma.

Conhecimentos

Leadership

Operational Excellence

Process Improvement

Data-driven

Project Management

Cross-functional

AI fluency

Communication

Formação académica

Bachelor's degree in Business Administration, Operations Management, or a related field; Master’s degree preferred

Ferramentas

Excel

SQL

Tableau

Descrição da oferta de emprego

Blink Health seeks a Sr. Manager, Operational Excellence (Patient Support) to lead strategic initiatives across Patient Services, Product, and Data. The role demands a data-driven leader who can drive root-cause analysis, implement countermeasures, and raise the bar for operational performance.

You will collaborate with cross-functional teams, oversee process improvements, and build dashboards to monitor key metrics, ensuring exceptional patient experiences at scale.