Senior Manager, Workforce Strategy & Operations

Blink Health LLc; Pennsylvania; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Blink Health LLc is seeking a Senior Manager, Operational Excellence to lead the evolution of workforce strategy and improve operational performance across its Patient Services Operations. This role focuses on building scalable workforce management capabilities to enhance patient experiences. The ideal candidate has extensive experience in operational strategy and a strong analytical background to drive measurable results.

Candidates should have a bachelor’s degree and at least 8 years of operational strategy experience, preferably in healthcare or technology. The company values exceptional communication, problem-solving skills, and the ability to lead cross-functional teams.

Qualifications

• 8-12+ years of experience in operational strategy and workforce management.
• Proven leadership in operational excellence and high-growth environments.
• Experience with Lean and Six Sigma methodologies preferred.

Responsibilities

• Develop workforce strategy for Patient Services Operations.
• Build a scalable Workforce Management function.
• Lead performance improvement and operational excellence initiatives.
• Leverage data for forecasting and resource optimization.
• Execute cross-functional initiatives to drive business outcomes.

Skills

Operational strategy

Workforce management

Data-driven decision making

Analytical problem-solving

Leadership

Communication

Education

Bachelor’s degree in Business, Operations, Engineering, or Mathematics

Tools

Excel

SQL

Tableau

Power BI

Job description

Blink Health LLc is seeking a Senior Manager, Operational Excellence to lead the evolution of workforce strategy and improve operational performance across its Patient Services Operations. This role focuses on building scalable workforce management capabilities to enhance patient experiences. The ideal candidate has extensive experience in operational strategy and a strong analytical background to drive measurable results.

Candidates should have a bachelor’s degree and at least 8 years of operational strategy experience, preferably in healthcare or technology. The company values exceptional communication, problem-solving skills, and the ability to lead cross-functional teams.