Senior Manager, Operations & Performance Optimization

HMSA; Honolulu (HI); Hybrid; USD 87,000 - 180,000; Full time

Job summary

HMSA in Honolulu seeks a Senior Manager to lead the Command Center operations, analytics, and project management in support of enterprise goals. The role requires strong governance of providers and cross-functional leadership to drive performance improvements.

Hybrid work is available with residence on Oahu; incumbents typically begin within the min to mid pay range. The position offers an incentive-eligible bonus and impactful oversight of critical operations.

Qualifications

• Bachelor's degree and six years of related work experience.
• Four years of supervisory/management experience.
• Strong interpersonal and communication skills.
• Expert project and process management skills.
• Experience leading diverse teams and governance of service providers.
• Proficient in Microsoft Office applications (Word, Outlook, PowerPoint); basic Excel.

Responsibilities

• Lead and manage maintenance and enhancement of internal operations processes and systems to support HMSA's operational and related programs.
• Governance and relationship oversight of service providers including implementation of new benefits/processes per SLAs.
• Project management leadership for improvement activities in the claims area with internal/external partners.
• Develop and lead an effective unit through recruitment, development and performance management.
• Interview, hire, mentor, and develop staff for the Internal Operations job family; recruit effectively to meet staffing needs; administer disciplinary actions; oversee training and career development.
• Perform all other duties as assigned.

Skills

Interpersonal skills

Communication skills

Project management

Process management

Leadership / supervisory experience

Governance experience

Team leadership

Education

Bachelor's degree

Six years of related work experience

Tools

Microsoft Office (Word, Outlook, PowerPoint)

Excel (basic)

Job description

HMSA in Honolulu seeks a Senior Manager to lead the Command Center operations, analytics, and project management in support of enterprise goals. The role requires strong governance of providers and cross-functional leadership to drive performance improvements.

Hybrid work is available with residence on Oahu; incumbents typically begin within the min to mid pay range. The position offers an incentive-eligible bonus and impactful oversight of critical operations.