Senior Manager, Performance Optimization

HMSA; Honolulu (HI); Hybrid; USD 87,000 - 180,000; Full time

Job summary

HMSA in Honolulu seeks a Senior Manager to lead the Command Center operations, analytics, and project management in support of enterprise goals. The role requires strong governance of providers and cross-functional leadership to drive performance improvements.

Hybrid work is available with residence on Oahu; incumbents typically begin within the min to mid pay range. The position offers an incentive-eligible bonus and impactful oversight of critical operations.

Qualifications

• Bachelor's degree and six years of related work experience.
• Four years of supervisory/management experience.
• Strong interpersonal and communication skills.
• Expert project and process management skills.
• Experience leading diverse teams and governance of service providers.
• Proficient in Microsoft Office applications (Word, Outlook, PowerPoint); basic Excel.

Responsibilities

• Lead and manage maintenance and enhancement of internal operations processes and systems to support HMSA's operational and related programs.
• Governance and relationship oversight of service providers including implementation of new benefits/processes per SLAs.
• Project management leadership for improvement activities in the claims area with internal/external partners.
• Develop and lead an effective unit through recruitment, development and performance management.
• Interview, hire, mentor, and develop staff for the Internal Operations job family; recruit effectively to meet staffing needs; administer disciplinary actions; oversee training and career development.
• Perform all other duties as assigned.

Skills

Interpersonal skills

Communication skills

Project management

Process management

Leadership / supervisory experience

Governance experience

Team leadership

Education

Bachelor's degree

Six years of related work experience

Tools

Microsoft Office (Word, Outlook, PowerPoint)

Excel (basic)

Job description

Job Summary

**Hybrid Work Environment - Must reside on Oahu **

Employment Type

Full-time

Exempt or Non-Exempt

Exempt

Job Summary

**Hybrid Work Environment - Must reside on Oahu **

Pay Range: $86,500 - $179,500, position is eligible for an incentive bonus

Note: Individuals typically begin between the minimum to middle of the pay range

The Senior Manager manages operational reporting, analysis and project management in support of HMSA's operational and strategic goals and provides effective guidance on the daily and long-term functions of the Command Center team. The role is essential to performance monitoring, improvement opportunity identification and supporting solution design across all applicable areas of the enterprise. In addition, to the Command Center team, this role supports relationships and governance of multiple service providers as well as key HMSA leadership.

Minimum Qualifications

• Bachelor's degree and six years of related work experience or an equivalent combination of education and experience.
• Four years of previous supervisory/management experience
• Strong interpersonal and communication skills.
• Expert project and process management skills
• Experience leading diverse teams to meet organizational goals
• Experience performing service provider governance
• Intermediate level knowledge of Microsoft Office applications. Including but not limited to Word, Outlook, and Power Point. Basic level knowledge of Excel.

Duties And Responsibilities

• Lead and manage the function providing oversight of all matters relating to the maintenance and enhancement of internal operations processes and systems to support HMSA's operational and related programs.
• Governance and relationship oversight of service providers which includes ensuring all new benefits/processes are implemented accurately while corrective actions are also completed according to Service Levels Agreements (SLAs).
• Project management leadership for all improvement/corrective activities for the claims area. Includes working effectively with internal and external partners to ensure timelines and quality standards are achieved as expected.
• Develop and lead an effective unit by effectively recruiting, developing, managing performance, and motivating staff to meet organizational goals.
• Interview, hire, mentor, develop staff for the Internal Operations job family
• Implement creative recruiting techniques to address staffing needs
• Administer disciplinary actions and termination when necessary
• Identify training needs & oversee development of training programs
• Promote career growth through coaching and development opportunities
• Recognize achievements and inspire staff toward higher levels of performance and quality
• Performs all other miscellaneous responsibilities and duties as assigned or directed